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Training Manager

Job ID: 6554

Updated: May 5, 2022

Location: New York, NY, United States

Category: Information Technology

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About Kirkland & Ellis

Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms.  Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.

Essential Job Functions

The Training Manager is responsible for overseeing a team of three direct reports, working together to help attorneys and staff learn and leverage Kirkland’s technology in the manner that best allows each individual to excel in their respective role and ultimately meet the needs of our clients. The person in this role must project a professional, engaging demeanor and provide a positive, high-energy learning environment.  The position requires a reliable self-starter and problem solver who looks for opportunities to educate and leads by example. Training delivery includes virtual, in person classroom, webinars, individual coaching, support, and document troubleshooting. The Training Manager follows firmwide standard lesson plans when training, but also contributes to the development of training curriculums to help ensure an optimal user experience and desired outcomes. Work efforts may include, but are not limited to, drafting training documents and end user communications, as well as providing end-user support on advanced topics that require more significant application and business process knowledge. Advanced use of Microsoft Office products, including proper use of Microsoft Word to construct legal documents, and the use of Document Management systems is essential, as is the ability to learn new applications quickly, proficiently and independently.  This position is based out of the New York office and oversees the trainers in that location but will work with trainers around the firm to provide training for our users.  Flexibility to work overtime and some weekends is needed, along with occasional travel to the Boston office.

Essential Functions: (This list is not exhaustive and may be supplemented and changed as necessary.)

CORE SKILLS

Communication

  • Clearly expresses verbal and written ideas.
  • Understands, interprets and evaluates messages.
  • Collaborates effectively.

Integrity

  • Conducts him/herself with utmost integrity at all times.
  • Reports unethical conduct as required.
  • Encourages fiscal responsibility and maintains confidentiality.

Builds Relationships

  • Builds and maintains positive and supportive relationships across all departments and offices.
  • Resolves conflict constructively.
  • Establishes an environment of trust to promote knowledge sharing and group participation. 

Manages Outcomes

  • Effectively resolves conflicts.
  • Embraces change, performs with confidence in ambiguous situations.
  • Provides leadership and creative solutions to project planning and problem solving.

Customer Focus

  • Demonstrates agility as needed.
  • Takes a proactive approach to meeting customer needs.
  • Invests time to establish the trust of customers.

Initiative

  • Confidently embraces new challenges.
  • Proactively seeks opportunities to improve performance.
  • Exceeds expectations without being prompted.

Business Insight

  • Understands internal and external clients.
  • Stays up to date on Kirkland current events.
  • Demonstrates understanding of all business unit objectives.

Other Functions

  • Helps lead Training Team to understand the tools they are teaching at a deep ‘day in the life’ level outside of the classroom to impart the right level of knowledge virtually, inside the classroom, or via eLearning including supporting documentation.
  • Oversees tracking and measurement of classroom time per trainer by office to ensure right level of activity while looking at support and course/material development time.
  • Holds group to high standards of verbal and written communication, active listening and customer service.
  • Oversees and provides regular analysis of 'How to' tickets to Service Desk to establish trends and resulting training opportunities to help reduce impact to users and call volume.
  • Plays an active role on large user-impacting projects to represent the user and improve the user experience.
  • Works with project teams, stakeholders and pilot groups to determine and communicate specific training points and associated best practices.

Qualifications & Requirements

Education, Work Experience, Skills

  • At least three years training experience in law firm environment required.
  • College Degree is preferred.

Technologies/Software

Core Technologies

  • Microsoft Word, Excel, PowerPoint
  • Microsoft Outlook
  • iManage DMS
  • Litera Suite
  • Webex/Zoom
  • WordPress/LearnDash LMS, Valamis LMS
  • Adobe Acrobat
  • Greenshot
  • Camtasia
  • iDevice
  • Audio Conferencing
  • Microsoft Skype
  • Avaya Telephone/Equinox
  • Ticket Tracking Software

Relevant Technologies

  • Lit Support Apps (Relativity)
  • Microsoft Visio
  • Contract Companion
  • Best Authority
  • Payne Numbering
  • Litera Compare and DocX Compare
  • Carpe Diem
  • Chrome River
  • PeopleSoft Time Entry
  • AccuRoute
  • Mir3
  • CopiTrak
  • LastPass
  • Microsoft OneNote
  • Adobe Robohelp
  • SharePoint

Work Environment

  • For most positions, the below description will suffice. Please discuss with HR if you think you have a position where the below will not be applicable.

“This job may operate in a hybrid workplace model. In office work is in a professional office environment and a high-speed internet connection is required to connect to our systems when working in a home office. This role routinely uses standard office equipment such as computers, phones, and photocopiers.”

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The www.kirkland.com job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm.