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Digital Services Production Assistant

Job ID: 6518

Updated: Apr 27, 2022

Location: Washington, DC, United States

Category: Facilities/Office Services

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About Kirkland & Ellis

Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms.  Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.

Essential Job Functions

POSITION OVERVIEW

This is an onsite position.

The Digital Assistant Production Assistant is responsible for serving as a digital imaging and printing expert, who will be responsible for providing a wide variety of digital documents processing services including printing, scanning, media duplication and copying. The assistant must have extensive experience in copying, scanning and imaging, and working in a networked print production environment. Strong computer skills are required including an extensive working knowledge Microsoft Office Suite (Word, Excel, PowerPoint, and Access), LAW, and Adobe applications. Familiarity with Copitrak scanning platform and Canon multi-functional devices is preferred.  The hours of this position are 1:00 pm - 10:00 pm (Monday through Friday), with flexibility for overtime required.

In addition to the technical skills, the Digital Services Assistant must have strong communication skills, both written and oral, be extremely responsive to customer questions and concerns, customer service oriented, committed to quality, and deadline driven. The ideal candidate must have a strong attention to detail, outstanding organizational skills, a high degree of concentration, patience, professionalism, and the ability to multi-task, within a fast-paced work environment. The Digital Assistant must be a motivated self-starter with the ability to work independently and/or in a group environment. The ability to lift and/or carry 50 pound boxes and spend long periods of time standing is required.  Prior experience in a law firm copy center or production print environment preferred.

ESSENTIAL FUNCTIONS

Customer Service

  • Ensure the highest level of customer care
  • Assist walk-in customers, answer incoming phone calls and monitor department email account
  • Conduct technical, capacity and workflow assessment of the customer’s desired output and determine what is needed to complete the job
  • Offer advice, guidance and suggestions to staff to ensure efficient use of department services and capabilities
  • Keep customer informed regarding job status
  • Ensure on-time delivery of all completed work requests
  • Coordinate internal resources or vendor services as needed to meet customer needs

General Production Tasks

  • Operate production printers, scanners and copiers
  • Cross train in all areas of production such as copy, binding, cutting, drilling and folding
  • Troubleshoot and maintain production equipment
  • Support financial results by minimizing waste and rework, utilizing equipment and supplies in a cost-effective manner

Scanning/Imaging

  • Complete various scan projects and requests using high-volume production MFDs
  • Prepare, scan and reassemble original documents
  • Send scanned image via email or desktop for processing, conversion, clean-up, naming and storage.
  • Scan color documents and photographs
  • Diagnose and correct image quality problems
  • Check document quality before, during and after processing
  • Convert file formats as required
  • Create searchable PDFs
  • Create single and multi-page TIFF files
  • Perform OCR on images to make searchable or convert to editable format
  • Index, store, retrieve electronic documents on mass storage devices, network drives and Document Management System

Printing

  • Complete various black and white and color print requests using high-volume production MFDs
  • Print application (.doc, .xls, .mpp, .vsd, .htm) and image (.pdf, .tiff, .jpg) files sent via email or from media/storage
  • Print email messages and attachments from media and email links (.pst, .nsf)
  • Format documents for printing
  • Search and print documents from the Document Management System
  • Configure job processing software and applications to manage job queues, process files and print jobs
  • Diagnose and correct print quality problems
  • Perform quality control checks on print jobs including print quality, job alignment, paper stock and material used in the printing process

File Processing, Conversion and Storage

  • Convert application files to PDF image files
  • Use OCR software to convert image files to editable word processing files
  • Convert compressed files (.zip, war) to application or image files and print or return via email

Qualifications & Requirements

QUALIFICATIONS

  • Associates degree or post-High school technical training preferred; High school diploma required
  • Minimum of two (2) years’ experience in a production document processing environment
  • Previous law firm copying/scanning/printing experience preferred
  • Minimum of one (1) year direct customer service experience
  • Computer literacy including technical familiarity with printing, imaging, Microsoft operating systems and applications
  • Ability to operate large centralized reprographic equipment
  • Effectively communicate both verbally and in written format with customers and Firm staff
  • Ability to lift and/or carry up to 50 pounds and spend long periods of time up to four (4) hours standing
  • Ability to work overtime as required by workload, staffing and customer need with little or no notice
  • Ability to type a 35 words per minute with accuracy

Technologies/Software

  • Microsoft Outlook, Word, PowerPoint, Excel, DMS, LAW, OCR, Adobe and Copitrak.

WORK ENVIRONMENT

  • This job operates in a professional fast paced office environment

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The www.kirkland.com job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm.