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Conference Center Technology Supervisor

Job ID: 6374

Updated: Mar 10, 2022

Location: Chicago, IL, United States

Category: Information Technology

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About Kirkland & Ellis

Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms.  Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.

Essential Job Functions

  • Lead the Chicago Conference Center Technology team to provide exceptional white glove technology services to the users of our Chicago Conference Center.  Our Conference Center is used for high level, fast paced meetings, depositions, virtual trials, virtual hearings, video conference calls, and large events.  The candidate must be an expert in supporting Conference Technology equipment and have the skills to explain them in layman’s terms.
  • The Conference Center Technology Supervisor will oversee the day-to-day technical operations of the Chicago Conference Center and users of all our conference rooms.  The ability to lead a team of technicians to a path of successful meeting support and have the foresight to find pitfalls before they negatively affect a meeting.  The goal of the position is to prevent issues during a meeting that the team is supporting. 

Essential Functions: 

This position requires strong people and technical skills to be able to match what guest want to do in their meetings and align with what technically can be done. The ability to lead a technical customer-oriented team that can provide excellent white glove service.

Individual must also possess excellent judgment regarding local and firmwide Conference Technology vision.  Must be able to assess situations quickly and proactively ensure customer/client satisfaction.  Excellent verbal and written communication skills are a must in addition to having a strong customer service commitment.

Supervise the local Chicago Conference Technology team and work closely with the Firmwide Conference Technology team members to insure consistent high level of service is provided to all of the conference center clients.  This includes setting up, operating, maintaining and troubleshooting all built-in and portable Conference Technology systems.  This includes, but not limited to be an expert in a variety of different conference technology unified communication platforms.

  • Supervise, distribute day-day work, and manage schedules, of the Chicago Conference Technology team.
  • Be an active contributor to firmwide initiatives to improve the overall services of the Conference Technology teams.
  • Help other team members from other office and share workload when required.
  • Have expert knowledge using all unified communication platforms. (Cisco, Poly, Zoom, Blue Jeans, etc.)
  • Keep firm-wide and local support process and procedure documentation up to date.
  • Help create new process and procedures
  • Maintain conference room hardware in good working condition, and schedule repair when required.
  • Set up audio conferences (microphones, sound systems, speakerphones, conference calls).
  • Set up and maintain visiting attorney offices.
  • Set up presentation equipment (LCD projectors, screens, videos).
  • Work with laptops (webcasts, network connections).
  • Become proficient operating Kirkland’s Crestron User interface.
  • Ensure daily that all onsite Conference Center Technology systems are fully functional.
  • Perform system maintenance as scheduled and work with vendors as required. 
  • Exhibit helpful, customer service-oriented attitude with team members and end-users.
  • Remain calm yet communicate (and act) with sense of urgency when end-user has an urgent matter requiring resolution
  • Test with external sites prior to meeting (ideally in the same video conference room as meeting).
  • Coordinate with meeting host to confirm full understanding of what they are trying to achieve during their meeting.
  • Daily systems room checks to ensure all technical features are running at optimum prior to room usage.
  • Provide immediate response to client requests for assistance.
  • Maintain confidentiality in all client and firm matters. 
  • Other duties as assigned.

Qualifications & Requirements

Education, Work Experience, Skills

  • State minimum required and preferred qualifications needed to effectively perform the job.
  • 10 years of AV experience in a conference center environment.
  • 5 years leading a team
  • Must have a current or working towards Avixa CTS certification and maintained during employment. 
  • Exceptional customer service abilities. 
  • Superior oral and written communication and problem-solving/strategizing skills. 
  • Ability to lift at least 30 pounds and able to move freely within the workplace. 
  • Willingness to learn and adapt to new systems and procedures/stay current with AV technology.
  • Flexibility in daily work hours to meet the conference client’s needs including weekends.
  • Knowledge connecting to different Unified communication platforms including but not limited to Cisco WebEx, Poly, Zoom, Blue Jeans, Skype, etc.

Technologies/Software

  • MS Suite, PPT power user, Zoom, Teams, Cisco/Polycom bridge, Crestron, Biamp, other Unified Communication platforms

Certificates, Licensures, Registrations

  • Avixa CTS

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The www.kirkland.com job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm. #LI-Hybrid