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Delivery Services / Mailroom Assistant

Job ID: 6312

Updated: Feb 9, 2022

Location: New York, NY, United States

Category: Facilities/Office Services


About Kirkland & Ellis

Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms.  Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.

Essential Job Functions


The Delivery Services Assistant will have a dual role, providing both Delivery Services and Digital operations support. 

Under direct supervision, the Delivery Services Assistant supports the delivery of quality service to clients and Firm personnel by sorting and distributing incoming mail; picking up and distributing internal mail; processing outgoing mail, courier packages, and the inter-office pouch; assisting with office moves and set-ups; and working collaboratively and cooperatively with others in a team-oriented environment. This position will also record accurate billing information for all completed work on a daily basis and maintain accurate reports, logs, and measurements related to department requests.

ESSENTIAL FUNCTIONS (This list is not exhaustive and may be supplemented and changed as necessary.)

  • Receives, sorts, and delivers incoming mail and packages; processes outgoing mail, all in a timely manner.
  • Delivers incoming courier envelopes and packages; processes outgoing courier envelopes and packages; arranges for courier services as needed.
  • Assists Firm personnel with mailing needs, such as certified mail, FedEx, UPS, and courier services.
  • Coordinates, prepares, and processes all incoming/outgoing mail for scanning then delivers the parcel to the addressee electronically and/or physically.
  • Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
  • Prepares and processes incoming and outgoing inter-office pouches.
  • Supports financial results by minimizing waste and rework, utilizing equipment and supplies in a cost-effective manner.
  • Cleans and stocks department supplies as necessary.
  • Maintains accuracy of required reports, logs, and measurements.
  • Performs duties and special requests as assigned by management.

ADDITIONAL FUNCTIONS (This list is not exhaustive and may be supplemented and changed as necessary.)

  • Assists with Digital Services requests depending on coverage and workload of the department.
  • Receives, reviews, prioritizes, and responds to digital services and reprographic related requests.
  • Operates production printers, scanners, copiers, binding machines, and other digital services related equipment.
  • Completes various print and scan projects and requests using high-volume production MFDs and the Copitrak scanning platform; prepares, scans, and reassembles original documents.
  • Performs quality control checks on print jobs including print quality, job alignment, paper stock, and material used in the printing process.
  • Cross trains in all areas of production such as printing, copy, binding, cutting, drilling, and folding.
  • Manages and stocks supplies for all MFD equipment. Stocks and maintains production supplies including paper, tabs, etc.

Qualifications & Requirements

Education, Work Experience, Skills

  • High School Diploma required.
  • At least five years of prior Mailroom or Copy Center experience required, prior experience in the legal mailroom environment preferred.
  • Excellent written and oral communication skills sufficient to provide routine information, answer inquiries, and refer calls.
  • Provide premiere service to clients with a “can do” attitude.
  • Must be able to work well under pressure and extremely tight deadlines.
  • Proficiency in using a postage machine, fax machine, and copying and binding equipment preferred.
  • Knowledge of copier equipment, minor troubleshooting (e.g., clearing paper jams, changing toner, etc.)
  • The employee is frequently required to stand, walk, and push a mail cart, as well as to lift and carry objects such as packages and boxes weighing up to 50 pounds.
  • Ability to learn proprietary systems, possess effective communication skills, and the ability to follow instructions.
  • Proficiency in Microsoft Word, Excel, and PowerPoint preferred, strong knowledge of Microsoft Outlook required.


  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm.