Job ID: 6272
Updated: Mar 28, 2022
Location: Los Angeles, CA, United States
Category: Facilities/Office Services
About Kirkland & Ellis
Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms. Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.
Essential Job Functions
The Guest Services Assistant will provide support to the Guest Services Department, Associate Director of Operations and Director of Dining. Overall focus will be to provide exceptional customer service and hospitality to anyone using the Café and Conference Center. The primary responsibilities include coordinating conference room reservation requests via the Firm’s room scheduling database, placing and coordinating catering orders and beverage/food setups for meetings, and assisting with special projects as needed. Guest Services Assistants are also responsible for greeting and escorting outside clients, vendors and visitors to the appropriate department, floor or conference room.
Guest Services Assistants will have an awareness of all daily meetings and events and will provide direction and service as needed. As part of exceptional customer service, candidate must also demonstrate excellent verbal communication skills and the ability to communicate effectively with all levels of employees and guests. The ability to manage multiple tasks and work well under pressure is essential. Must be punctual and adhere to a professional business dress code. Candidate will be responsible for ensuring a secure environment in reception and lobby areas.
Qualifications & Requirements
Guest Services Assistants are responsible for the overall guest experience for each meeting and event from arrival to departure. The hours will generally be Monday through Friday from 8:00am to 5:00pm; however, this person will be expected to be available for special events as needed.
Must have a minimum of 2-3 years conference center experience, preferably in a law firm or other fast-paced environment, the demonstrated ability to work in a fast-paced atmosphere to juggle multiple competing tasks and demands, a high level of interpersonal skills to handle sensitive and confidential situations, the ability to interact and communicate with individuals at all levels of the organization, superior organizational skills, a customer service orientation, a proactive work ethic, attention to detail and flexibility for overtime.
How to Apply
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Equal Employment Opportunity
All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.
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