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Guest Services Assistant (Century City)

Job ID: 6272

Updated: Mar 28, 2022

Location: Los Angeles, CA, United States

Category: Facilities/Office Services

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About Kirkland & Ellis

At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and strengths to create dynamic teams that operate at the pinnacle of their field. Our talented professionals show up every day knowing they will engage in meaningful work, continuous learning and professional development.

As one of the world’s leading law firms, we serve a broad range of clients with market-leading practices in private equity, M&A and other complex corporate transactions; investment fund formation and management; restructurings; high-stakes litigation and trials; and government, regulatory and internal investigations. We handle the most complicated and sophisticated legal matters because we don’t just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With 6,500 employees (including 3,000+ lawyers) operating from 18 offices across the United States, Europe and Asia, we are one of the largest law firms in the world and a top financial performer.

Essential Job Functions

The Guest Services Assistant will provide support to the Guest Services Department, Associate Director of Operations and Director of Dining.  Overall focus will be to provide exceptional customer service and hospitality to anyone using the Café and Conference Center. The primary responsibilities include coordinating conference room reservation requests via the Firm’s room scheduling database, placing and coordinating catering orders and beverage/food setups for meetings, and assisting with special projects as needed. Guest Services Assistants are also responsible for greeting and escorting outside clients, vendors and visitors to the appropriate department, floor or conference room.

Guest Services Assistants will have an awareness of all daily meetings and events and will provide direction and service as needed. As part of exceptional customer service, candidate must also demonstrate excellent verbal communication skills and the ability to communicate effectively with all levels of employees and guests. The ability to manage multiple tasks and work well under pressure is essential. Must be punctual and adhere to a professional business dress code. Candidate will be responsible for ensuring a secure environment in reception and lobby areas.

ESSENTIAL FUNCTIONS

  • Direct or escort clients and visitors to appropriate conference room or floor location.
  • Maintain a positive and professional attitude and appearance at all times.
  • Coordinate catering orders and beverage/food setups for meetings.
  • Monitor conference rooms regularly throughout the day to ensure cleanliness and check that supplies are stocked.
  • Flexibility for overtime and schedule change to provide adequate coverage at all times.
  • Ensures that conference rooms are neat and orderly throughout the day.

Qualifications & Requirements

Guest Services Assistants are responsible for the overall guest experience for each meeting and event from arrival to departure. The hours will generally be Monday through Friday from 8:00am to 5:00pm; however, this person will be expected to be available for special events as needed.


Must have a minimum of 2-3 years conference center experience, preferably in a law firm or other fast-paced environment, the demonstrated ability to work in a fast-paced atmosphere to juggle multiple competing tasks and demands, a high level of interpersonal skills to handle sensitive and confidential situations, the ability to interact and communicate with individuals at all levels of the organization, superior organizational skills, a customer service orientation, a proactive work ethic, attention to detail and flexibility for overtime.

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The www.kirkland.com job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm.