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Conflicts Manager (Operations)

Job ID: 6196

Updated: Dec 13, 2021

Location: Chicago, IL, United States

Category: Risk Management


About Kirkland & Ellis

Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms.  Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.

Essential Job Functions

The Conflicts Manager is responsible for the day-to-day operations of the Firm’s Conflicts Department, and oversees processes related to the conflicts search and analysis of potential new clients and new matters, the conflicts evaluation of lateral attorneys and other new hires, and potential conflicts in restructuring/debtor representations. 

This position owns the conflicts search and analysis process and is expected to remain aware of the needs of Firm attorneys, and to work to protect the Firm, enhance customer service, and improve efficiency.  This role is also responsible for determining staffing levels and global service coverage as well as workflow coordination to ensure all requests are being handled as expeditiously and accurately as possible.

The Conflicts Manager works with the Business Intake & Conflicts Staff Training & Development team to prepare  new Conflicts personnel to work effectively, and to evaluate, enhance, and develop conflicts search and analysis processes that support compliance with the rules of professional conduct, regulatory requirements, and Firm policies.

The goals and major focus of the position are quality outcomes, accuracy, timeliness and efficiency, workflow analysis/adjustments, and staff development based on objective metrics. This position reviews complex conflicts research requests and evaluates different approaches to ensure optimal effectiveness and efficiency when responding to Firm attorneys.  

The Conflicts Manager works closely with all members of the Business Intake & Conflicts Department, and with Firm attorneys, legal assistants, and and administrative staff.  The Conflicts Manager manages all Conflicts operations teams, and reports all statistics for the department. This position reports to the Director of Risk Management– Business Intake & Conflicts and supports the needs of the Firm’s Office of the General Counsel, the Senior Director Risk Management, and the overall Risk Management Department.

Essential Job Functions

  • Manage operations and staff of Conflicts Teams (Conflicts Counsel, Pre-Engagement, New Hires, and Restructuring).
  • Responsible for the daily workflows to ensure they support key goals of quality, accuracy, timeliness, and efficiency.   
  • Determine staffing level necessary to provide seamless service to all of our attorneys around the globe
  • Assist attorneys and staff in the identification and resolution of conflicts of interest.  Consult with attorneys and Office of the General Counsel as necessary, to receive guidance on the identification and resolution of conflicts of interest and business related issues discovered during the search and analysis process.
  • Ensure all processes conform with ethical duties of lawyers, regulatory requirements and Firm policies.
  • Oversee workflows related to incoming, in progress, and completed requests to ensure promptness, accuracy and completeness.
  • Work with the Business Intake & Conflicts Training & Development team on efforts to train new department hires, provide feedback and participate in new hire performance remediation plans.
  • Responsible for performance management of all Conflicts personnel.
  • Ensure a customer service culture within the Conflicts teams.
  • Be available to address urgent or confidential issues, including evenings and weekends. Be available 24/7 via mobile device.
  • Work together with department management to deliver quarterly, annual, and ad hoc, performance, management, statistical, and other reports.
  • Other duties as assigned.

Qualifications & Requirements

  • 7+ years of experience related to law firm risk management and/or conflicts of interest and business intake. 
  • 4-year degree required; advanced degree such as JD or MBA highly desired.
  • Previous supervisory or management experience highly desired.
  • Ability to prioritize and handle multiple projects at once while meeting deadlines and working in a fast-paced environment with minimal supervision.

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm.