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Practice Assistant Manager

Job ID: 6124

Updated: Nov 3, 2021

Location: Chicago, IL, United States

Category: Legal Secretary/Practice Asst

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About Kirkland & Ellis

Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms.  Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.

Essential Job Functions

The Practice Assistant Manager will oversee and manage the daily functions of the Practice Assistant Services Department. This position will assist the Associate Director of Support Services in coordinating and monitoring practice assistant assignments, workflow, performance, reviews, recruiting and training. 

The Practice Assistant Services Manager, working with the Chicago Office Associate Director of Support Services, is responsible for managing all resources within the Practice Assistant Services Department.  The Manager is expected to provide guidance, encouragement and coaching to the practice assistant staff, while fostering a team environment.  The manager is responsible for monitoring and approving work schedules and identifying and addressing performance issues, including conducting disciplinary actions.  In addition, the Manager will oversee orientation of newly hired practice assistant personnel, and suggest training initiatives to enhance and meet core competency objectives.

The Practice Assistant Manager will work closely with Global Leads and the Firm-wide Practice Assistant team to propose, prioritize and implement projects and initiatives, and to identify and develop efficiencies in operations, best practices, and training. 

  • Leadership:  Provides leadership to the employees in the Practice Assistant Services Department. Proactively ensures that the services provided by the department are meeting the needs of the firm’s attorneys and clients. Prepares and achieves annual goals to enhance the quality of support provided by the department. Communicates and works effectively with other managers, attorneys and staff.
  • Supervision:  Supervises departmental employees, promoting a work environment that fosters excellence, productivity, teamwork, and high morale. Working with the Chicago Associate Director of Support Services, manages the recruiting, hiring, orientation, training, counseling, and performance evaluation processes for the department. Coordinates disciplinary and termination issues with the Chicago Associate Director of Support Services. Monitors attendance and coordinates attendance records. Implements the policies of the Firm in a fair and consistent manner.
  • Staffing:  Assist the Associate Director of Support Services in assigning practice assistants and back-up assistance to attorneys, discussing proposed arrangements with staff and attorneys in advance and monitoring the assignments to ensure they are working effectively.
  • Professional Development: Coordinates the orientation of new departmental employees regarding their job duties. Develops appropriate in-house training and continuing education programs for departmental staff. Coordinates technology training with the Technology Services Department.
  • Other: Stays current on relevant management and market trends through participation in outside associations appropriate to the types of positions being managed, reading management periodicals, and attending continuing education programs. Other related duties as assigned.

Qualifications & Requirements

The qualified candidate must have at least 5 years of leadership and supervisory experience, preferably in a professional services environment.  Experience in a legal envirovious legal administrative experience in a law firm environment is highly desired. This position exercises a moderate to high degree of discretion and independent judgment preferred.  Must possess a proven record of supervising or managing administrative staff or other legal support personnel within a medium to large law firm and must demonstrate expertise in providing prompt, professional and courteous services for all administrative requests.  Qualified candidate must also possess excellent communication and organizational skills, be detail-oriented, flexible, ability to adapt to change, and demonstrate a customer service orientation.  The qualified candidate must be adept at problem resolution, must show strong competence in staff management and demonstrate the ability to remain calm and unflappable in high-pressure situations.  The qualified candidate is expected to maintain confidentiality, act in a fair and equitable manner and be able to interact effectively with individuals on all levels of the firm’s business.  Previous legal administrative experience in a law firm environment is highly desired. This position exercises a moderate to high degree of discretion and independent judgment. 

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The www.kirkland.com job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm.