Job ID: 6036
Updated: Sep 29, 2021
Location: Chicago, IL, United States
Category: Facilities/Office Services
About Kirkland & Ellis
Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms. Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.
Essential Job Functions
The Guest Services Supervisor will provide support to the Guest Services Department and Guest Services Manager. This role is responsible for ensuring the successful daily operations of the conference center.
In collaboration with the Guest Services Manager and Hospitality Manager, this position will work closely with Catering, Conference Technology, Hardware and Facilities. The Guest Services Supervisor is responsible for providing a seamless guest experience and service in the conference center. Manage all meeting room reservations, ensuring requests are met in a timely and accurate manner and resolving conference room related scheduling challenges.
The Guest Services Supervisor will focus on the customer service provided at the reception desks and will maintain standard operating procedures for the conference center while greeting and escorting outside clients, vendors and visitors to the appropriate department, floor or conference room.
ESSENTIAL JOB FUNCTIONS
Qualifications & Requirements
Must have a minimum of 3-5 years of management/supervisor experience in front-line customer service, preferably in a law firm, conference center or other fast-paced environment, the demonstrated ability to work in a fast-paced atmosphere to manage multiple competing tasks and demands, a high level of interpersonal skills to handle sensitive and confidential situations, the ability to interact and communicate with individuals at all levels of the organization, superior organizational skills, a customer service orientation, a proactive work ethic, attention to detail and flexibility to available for evening events as needed. Must be proficient in MS Word and type a minimum of 40+ wpm. Excel experience is also strongly preferred.
How to Apply
Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now."
Equal Employment Opportunity
All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.
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