Job ID: 5718
Updated: May 13, 2021
Location: Houston, TX, United States
Category: Information Technology
About Kirkland & Ellis
Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms. Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.
Essential Job Functions
The Technology Support Analyst II is responsible for day-to-day support of PC hardware and software. This includes installing, diagnosing, repairing, maintaining, and upgrading of personal computers and related systems. The candidate must have strong analytical skills and the ability to operate in extreme high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The candidate should also be able to work independently when when working remote when required. The individual will also be supporting remote trial setups and support on a regular basis. The position may require the individual to travel 75%-85%. The individual may also be asked to assist the Global IT Service Desk by providing phone support to our customers if needed.
In addition to demonstrating considerable experience in the areas of responsibility listed above, the successful candidate will demonstrate expertise in providing prompt, professional and courteous services on all customer requests, problems, and queries. The candidate must have excellent oral and written communication skills, must show strong interpersonal and customer service skills, and will have the ability to be process-oriented yet flexible. The candidate must be able to interact with individuals of all levels. He or she must be able to work well with other technical teams to provide troubleshooting steps to aid in resolution of desktop computing issues.
This role also requires participation in firm wide maintenance window with occasional overtime on weekdays and weekends, and especially during technology rollouts.
ESSENTIAL FUNCTIONS (This list is not exhaustive and may be supplemented and changed as necessary.)
Qualifications & Requirements
Education, Work Experience, Skills
Current K&E Technologies
How to Apply
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