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Guest Services Representative

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Job ID: 5707

Updated: May 12, 2021

Location: Washington, DC, United States

Category: Facilities/Office Services


About Kirkland & Ellis

Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms.  Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.

Essential Job Functions


This position requires Onsite work in the DC Office.

The Guest Services Representative is responsible for providing exceptional customer service to clients, guests and all   K & E personnel.  This position will be the face of a fast paced Conference Center. From welcoming visitors to coordinating conference room reservations complete with food, beverage and state of the art technology, this representative provides anticipatory service to all while looking for opportunities to go above and beyond. Candidate will be responsible for ensuring a secure environment in the building lobby and reception areas. Qualified candidate must possess an exceptional customer service orientation and must demonstrate professional etiquette with excellent verbal communication skills.  The ability to work collaboratively and cooperatively with other members of the support staff in a team environment, handle multiple priorities and work well under pressure is essential.  Must be punctual and possess a professional appearance at all times. 


Duties and Responsibilities

  • Greet guests, clients and K&E personnel in a professional, friendly and hospitable manner
  • Control security access functions in the building lobby when checking in guest by verifying identification, issuing visitor passes directing guest to the conference center and by observing and reporting any unusual or suspicious persons or activities
  • Direct and escort visitors to the correct conference room or visiting office
  • Offer and serve cold or hot beverages to guests
  • Assist visitor to the conference center with light secretarial duties (printing, scanning and copying
  • Makes reservations for clients and other visitors as assigned (car service, hotel, restaurant, etc.)
  • Professionally administer all incoming telephone calls and take accurate messages
  • Ensure telephone calls are routed or redirected accordingly
  • Open and close reception area (unlocking/locking doors)
  • Maintains the reception area in a neat and clean manner at all times
  • Maintain security in lobby and on conference center floors
  • Enter visitor names into Property Management database
  • Prepare and inspect visitor offices daily and distribute information for visiting attorneys to the Admin Team
  • Reserve conference rooms and visiting offices in the Event Management System based on needs and requests
  • Enter service calls i.e., hot and cold calls, trash pulls, lights out, restroom problems, visitor and loading dock requests in to the property management data base
  • Read, send, print and forward e-mail messages
  •  Greet interview candidates and assist with application and reference check forms
  • Answer general questions regarding space, firm services, and directions to our offices via walking, driving and metro.  Should also be able to provide information on local business , i.e. hotel, drug stores, restaurants, shoe repair, bakery, department stores, and coffee shops
  • Provide overtime coverage for early morning and afterhours events in lobby, reception, etc.
  • Place daily food orders for conference room
  • Track, monitor and process billing for catering invoices
  • Maintain vendor listing in visitor processing system
  • Other duties as assigned

Qualifications & Requirements

Education, Work Experience, Skills


  • Bachelor’s degree or comparable experience required

Work Experience

  • Two (2) years related experience required
  • Background in Corporate Concierge, Hospitality Meeting, Hotel or Conference Center      and or Event Planning is preferred


  • Outstanding customer service
  • Minimum typing speed of 50 +wpm
  • Excellent written and oral communication
  • Demonstrate excellent punctuality and attendance with the potential of overtime and schedule change due to work requirements
  • Ability to work with minimum supervision
  • Ability to work both independently and collaboratively as part of a team
  • Ability to handle multiple tasks and ability to work under specific time constraints

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Closing Statement

The job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm.