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Applications Engineer II (Packaged Solutions)

Job ID: 5664

Updated: Apr 29, 2021

Location: Chicago, IL, United States

Category: Information Technology

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About Kirkland & Ellis

Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms.  Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.

Essential Job Functions

POSITION OVERVIEW

  • This position analyzes, evaluates and implements business systems and technical processes to support the Finance, Risk and Litigation & Practice Technology departments. This position requires a blend of functional understanding with technical proficiency to deliver leadership, guidance and innovative solutions to meet the business needs of our organization. The Application Engineer 2 provides a deep understanding of applications and how they are being used and integrated.  This position is responsible for ensuring the accurate documentation of the specific application environments, performing troubleshooting to resolve application issues, performing application maintenance and upgrade processes, coordination of the installation, integration and provides overall general support of business applications and data.
  • Provide Level 3 operational or systematic support and maintenance for the Firm’s Financial, Risk and Litigation & Practice technology departmental applications; in some specific cases, Level 2 support may be required.  Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary.
  • Coordinate and implement new components and upgrades to departmental applications.  This includes coordination, integration and support of business applications and data.  The position will be instrumental in systems upgrades and conversions and actively manage the relationship with various non-IT business departments.
  • Adhere to the Firm’s Security and Governance requirements across all administered applications.
  • Collaborate with professionals at all levels of the organization.
  • Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users.
  • Adhere to the Firm’s IT Service Delivery standards and Change Control processes.
  • Develop and maintain troubleshooting and configuration documentation for administered systems.
  • Develop or enhance quality control reports and electronic monitoring to assure regulatory and data quality compliance.
  • Collaborate with business users in designing and implementing analytics to help them interpret their data in order to make better business decisions.
  • Write functional and technical specifications including application design changes and integrations for development.
  • Gather information, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm’s goals and strategic objectives.
  • Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Finance, Risk and Litigation Applications team.

WORK ENVIRONMENT

This job currently operates remotely.  A high-speed internet connection is required to connect to our systems.  At an undetermined point in the future, we may once again be required to work in a professional office environment.

Qualifications & Requirements

Education, Work Experience, Skills

  • The Applications Engineer 2 must have a BA/BS in computer science, related field, or equivalent experience with 5+ years’ experience of application support/configuration in a legal environment.
  • The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands.
  • Experience with SQL Query is required.
  • Experience with Financial, Risk and Litigation applications such as Elite 3E, e-Billing Hub, e-Plus Purchasing, Paperless Proforma, Relativity, Intapp Products (Open, Conflicts, Terms, Time, Walls) is required.
  • Experience with Microsoft Powershell scripting is preferred

Technologies/Software

  • Microsoft SQL Server
  • Microsoft SQL Server Reporting Services
  • Microsoft  Active Directory
  • Microsoft Internet Information Services
  • Windows Server and Desktop operating system environments.

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The www.kirkland.com job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm.