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Learning Management System (LMS) Administrator

Job ID: 5342

Updated: Mar 4, 2020

Location: Chicago, IL, United States

Category: Human Resources

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About Kirkland & Ellis

Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms.  Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.

Essential Job Functions

As a member of the Firmwide (FW) Legal Recruiting & Development Department (LRD), the Learning Management System (LMS) Administrator will be instrumental in the development of standards and practices utilized throughout the implementation of a new LMS Firmwide LMS.

The successful candidate will have significant experience performing the daily activities to maintain the Learning Management System. Key responsibilities include assisting training administrators and users, maintaining system standards, keeping the system up to date with eLearning content, class schedules, and managing training matrices. This position will also create and run reports, partner with our internal analytics staff to understand data trends, manage user permissions, and troubleshoot system and course issues.

ESSENTIAL FUNCTIONS

  • Provide governance, oversight, and general management of the LMS by communicating LMS policies and standards
  • Drive the needs of the business into the application management protocols delivered by IT
  • Provide guidance to business and system admins to ensure a consistent, high-quality approach is “standard operating procedure”
  • Promotes and ensures a consistent look and feel for all sites in the LMS (including adhering to brand standards)
  • Trains admins, faculty, and staff on essential functions of course uploading or creation
  • Develops job-aides to assist users in key features of the LMS
  • Maintains a well-thought out taxonomy (and overall organization) to make our LMS a highly-curated experience; includes developing metadata schemas tied to best-in-class reporting practices
  • Manages content lifecycle from loading to end-of-life; works with IT and Learning leaders to keep content fresh and relevant; identifies redundant content
  • Serves as a quality assurance checks-and-balance; aides in testing features and courses to ensure the best experience for attorneys and staff
  • Assists in the development of user surveys and other feedback mechanisms; reports findings to key stakeholders
  • Researches LMS trends and innovative opportunities
  • Prioritizes enhancements (such as content library integration and other product requests as well as process improvements)
  • Acts as the point person for support and routing troubleshooting activities
  • Monitors system performance and escalates as appropriate
  • Assists in the development and execution of communication plans related to the implementation of new systems, enhancements, and/or process changes.
  • Acts as a bridge between the business problems and the technology solutions.
  • Creates presentations, plans meetings, Influences leadership, and advocates among stakeholders to drive needed change.

OTHER FUNCTIONS 

  • Performs business analysis tasks to determine business needs, and in partnership with the HRIS team translate them to conceptual and technical system requirements.
  • Acts as subject matter expert in various system processes and workflows.
  • Any other functions/duties as assigned by management such as supporting Learning or IT initiatives.

Qualifications & Requirements

  • Bachelor’s degree required; Coursework and/or certifications relating to learning management system administration preferred
  • Minimum 7+ years of experience total experience including at least 2 years as an LMS Administrator with exposure to process analysis and continuous improvement methodology
  • Strong project management, analytical and communication skills; ability to troubleshoot and resolve technical issues while learning new technologies quickly
  • Ability to translate business needs into technical requirements and test against those requirements.
  • Strong presentation skills combined with a consultative mindset and the ability to communicate complex technical concepts in easy to understand terms.
  • Must be able to work independently with minimal supervision while maintaining a proactive, creative approach and the ability to work "hands-on" as required
  • Ability to thrive in a fast-paced, matrixed environment while working work effectively with all levels of management, and across all Kirkland departments, offices and vendors
  • Proficient in Microsoft Office including Word, Excel, PowerPoint, and Outlook

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The www.kirkland.com job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm.