Job ID: 5331
Updated: Feb 28, 2020
Location: New York, NY, United States
Category: Conflicts Docket/Records Mgmt
About Kirkland & Ellis
Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms. Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.
Essential Job Functions
The projects and services performed by the IG team pertain to the governance of client and administrative data and files in accordance with Kirkland’s ethical, legal, and contractual requirements. This Manager position has responsibility for managing personnel on the Information Governance (IG) team that deliver services relating to internal data collections and client data compliance. The IG team performs work involving the collection, review, and production of internal email and documents, and responds to client requests for information about how Kirkland receives, processes, stores, transmits, and protects client data. The IG team also reviews client engagement documents and other client agreements, and provides the Office of the General Counsel and other partners with input on areas of concern relating to data privacy.
Manages the intake and prioritization of requests, assigns tasks associated with the collection of email and documents responsive to discovery requests, and other requests for email and documents from legal case teams and the Office of the General Counsel. Also manages the intake, assignment, and completion of ad hoc search requests for email from a preserved emailbox of departed personnel, and oversees staff assisting with the collection of electronic data relating to the permanent release of client files.
Sets service delivery expectations with requestors and staff and, as needed, negotiates deadlines for the collection and production of email and documents. Advises legal teams on the development of search syntax to identify relevant material for subsequent attorney review, and ensures IG staff performs error-free searches that adhere to the agreed search strategy, using the appropriate software to perform the search and process the search results. Oversees and performs quality assurance on search results to identify and resolve search and/or collection processing errors prior to providing the requestor with a summary of the search results and prior to providing the content of the search results for attorney review. When needed, liaises with internal litigation support personnel and firm vendors to process and produce email and documents.
Ensures proper documentation is drafted, approved, and filed, and all customer requests are tracked through completion. Updates collection documentation, as needed to reflect work performed and/or revisions to the search syntax used to further limit or expand the search results. Periodically reviews and updates process documentation and ensures IG staff perform work in accordance with procedures and work instructions.
Develops and delivers training and user support to attorneys on the search capabilities and use of Capax Archive Solution (CAS) and Relativity software and processes. Liaises with IT managers to test and enhance collections-related software. Guides the professional development of team members, provides ongoing constructive input to help each individual team member advance their skills, and ensures that the team remains highly responsive, highly productive, and delivers services and work product that meet or exceed customer expectations.
Client Data Compliance
The IG manager is responsible for overseeing the IG team that coordinates client questionnaire responses, and data-privacy related document reviews requested by the Office of the General Counsel or other partners. This individual manages the overall coordination and response needed for client and third party audits that relate to Risk Management within specified deadlines or otherwise in a timely manner. Ensures all client responses are factually accurate and written to Kirkland quality standards. Also manages and supports third party vendor due diligence assessments, and assists other internal departments with the completion of vendor forms and execution of vendor agreements.
Leads the creation and maintenance of process documentation, guidelines, and work instructions relating to client data compliance. Manages exceptions relating to client data compliance including, but not limited to, records retention periods, return of client records, data handling restrictions, and client-required entitlement reviews. Ensures partner approval of any direct client communication. Meets all client deadlines, or renegotiates them in advance with the involvement of the lead partner and client. Liaises with client contacts and third-party vendors engaged by clients to perform information security due diligence assessments, including onsite audits.
In addition to the responsibilities outlined above, the IG Manager is expected to:
Qualifications & Requirements
How to Apply
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