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Hospitality Manager

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Job ID: 5297

Updated: Feb 7, 2020

Location: Chicago, IL, United States

Category: Facilities/Office Services


About Kirkland & Ellis

Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms.  Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.

Essential Job Functions

The Guest Services Manager (Hospitality) will report to the Associate Director of Facilities & Guest Services and will be responsible for managing the food service operations in our Conference Center, Practice Floor Pantries, Café and Coffee Bar. The Guest Services Manager (Hospitality) will assist the Associate Director of Facilities & Guest Services, Conference Center and Food Service teams to ensure the successful day to day operations for all events taking place in our conference and dining spaces.


  • Supervision of Café and Coffee Bar operations to ensure successful day-to-day operations.
  • Supervision of Catering and Pantry operations to ensure the successful execution of the Firm’s catering needs for conferences, meetings, events and floor pantries.
  • Manage and maintain Café menu including Coffee Bar menus and the firm’s network of digital signage.
  • Review, analyze and forecast budgets and the cost of operations; adhere to department budget and seek opportunities to improve department efficiency and reduce expenses by streamlining operations.
  • Support and take all necessary and approved actions to achieve departmental goals and objectives.
  • Collaborate on all marketing efforts and communication plans for the Café, Coffee Bar and Catering operation.
  • Collaborate with the Guest Services Manager (Conference Center), General Manager, and Associate Director of Facilities & Guest Services and establish clear expectations and work priorities, ensuring that work levels are balanced and met among food service staff.
  • Collaborate with the Guest Services Manager (Conference Center), General Manager, and Associate Director of Facilities & Guest Services on streamlining operations, recognizing and identifying issues and problems within catering/cafe operations and recommend solutions.
  • Must understand and present P & L statements on a monthly basis.
  • Process monthly invoices for food service catering, café, coffee bar and special events.
  • Must be hands on and, when necessary, assist food service staff in café and with pantry and conference catering deliveries.

Qualifications & Requirements

Qualified candidates will have a Bachelor’s degree along with a minimum of at least 5 years of catering/café supervision and event planning experience, with a minimum of 3 years in a supervisory role; or equivalent combination of education and experience. The successful candidate will have proficient computer skills and knowledge of firm software including email, time and attendance and departmental software applications. The successful candidate will also have excellent customer service, communication, teamwork and interpersonal skills, the ability to interact effectively with all levels of management and staff, strong budgeting, analytical and problem solving skills, the ability to organize, prioritize multiple assignments and use judgment and initiative to accomplish results in an accurate and timely manner.

Education, Work Experience, Skills

  • Bachelor’s degree required.
  • 3-5 years of supervisory or management experience in a catering / café or similar role.
  • Must have proficient computer skills and knowledge of firm software including email, time and attendance and departmental software applications.


  • Microsoft Outlook, Word, PowerPoint, Excel, EMS or similar conference room reservation software.

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm.