Job ID: 5278
Updated: Jan 29, 2020
Location: Chicago, IL, United States
Category: Information Technology
About Kirkland & Ellis
Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms. Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.
Essential Job Functions
The Global IT Service Desk is responsible for providing premium, 24 hours a day, 7 days a week call center and email support to all Attorneys, Legal Assistants and support staff and administrative personnel in regards to technology-related issues and requests. The Service Desk Analyst II position will receive the majority (90-95%) of incoming requests for assistance via telephone and email. Responsibilities include, but are not limited to:
The candidate must have strong analytical skills and the ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. In addition to demonstrating considerable experience in the areas of responsibility listed above, the successful candidate will demonstrate expertise in providing prompt, professional and courteous services on all customer requests, problems, and queries. The candidate must have excellent oral and written communication skills, must show strong interpersonal and customer service skills, and will have the ability to be process-oriented yet flexible. The candidate must be able to interact with individuals in all levels of the Firm’s business. He or she must be able to work well with other technical teams to provide troubleshooting steps to aid in resolution of desktop computing issues.
The shift for this position is Thursday - Monday 5:00 p.m. - 1:00 a.m.
Qualifications & Requirements
Education, Work Experience, Skills
Current K&E Technologies
How to Apply
Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now."
Equal Employment Opportunity
All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.
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