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Job ID: 5272
Updated: Jan 24, 2020
Location: Chicago, IL, United States
Category: Facilities/Office Services
About Kirkland & Ellis
Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms. Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.
Essential Job Functions
The Guest Services Supervisor oversees the daily operations of the Chicago Guest Services Representative department and staff. This position works closely with the Chicago Conference Center, Catering, Facilities, and General Services staff, in support of the business needs of attorneys, clients and visitors to the Firm. The Guest Services Supervisor will be expected to manage all logistical, technical and workflow issues that may arise during daily operations to ensure the highest and most efficient end-user experience. Additionally, this position will develop standard operational protocols and best practices for the Guest Services Representative department and solicit and analyze customer satisfaction level and present findings and proposed suggestions for improvement to management.
The incumbent must be able to work as a team member, manage multiple tasks simultaneously, be well organized with an attention to detail, have exceptional customer service orientation, problem solving skills, work extremely well under pressure, be flexible, and above all, be empathetic to the needs and concerns of our attorneys, clients, visitors, and end-users. A willingness to take responsibility for outcomes of subordinates and develop people with both rewards and discipline as needed is required.
Qualifications & Requirements
The ideal candidate will have a minimum of five years of management/supervisor experience in front-line customer service, preferably in a hospitality or conference center facility or in the facilities management industry. The candidate must also demonstrate clear and concise verbal skills. High school diploma with an additional two years of continuing education is required. Daily hours of operation for this position are M - F, 8:00 a.m. to 5:00 p.m., with additional hours during periodic evening and weekend special event coverage as needed.
How to Apply
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Equal Employment Opportunity
All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.
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