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Product Manager

Job ID: 5212

Updated: Nov 8, 2019

Location: Chicago, IL, United States

Category: Information Technology

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About Kirkland & Ellis

Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms.  Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.

Essential Job Functions

The role of the IT Product Manager I will work under the direction of the Senior IT Product Manager II to build relationships with the various practice and administrative areas.The person in this role will work closely with mid - senior level management, attorneys, and general business users, to elicit, document and translate specifications on applications for practice-facing, client supporting and administrative purposes. This individual will translate the specifications into functional and technical requirements, utilizing the Software Development Lifecycle (SDLC) and Agile methodologies, working between the Custom Development and Packaged Solutions teams. This position will allow a person to further hone and maintain technology skills operating primarily as a business/practice IT driver in the Knowledge Management space. Thus, the applicant should have strong communication skills, verbal and written, be an active listener, possess excellent technical documentation skills and have experience in working with developers, architects and external vendors. The IT Product Manager must have a Bachelor’s degree

The IT Product Manager is to work hand in hand with the Sr. Product Manager II to ensure application support, documentation and project deadlines are met for the applications, some custom and some from third party vendors. A strong work ethic, critical thinking and attention to detail are key to success in this role.This position is newly created to ensure the portfolios have the support needed.

ESSENTIAL FUNCTIONS

  • Effective at working with multiple clients on multiple projects simultaneously while providing “white glove” customer service.
  • Flexible yet structured enough to effectively adjust as needed when/as business requirements and/or priorities change.
  • Works directly with Senior Product Manager II, project sponsor, stakeholders and SMEs (subject matter experts) to identify business needs and processes through creation of use cases and wireframes, as warranted. Documenting workflows and business processes current and future. Always working to understand, simplify and improve the user experience in meeting business objectives in all endeavors.
  • Requirements Process:  Active listening to gather requirements, confirming and getting sign off on requirements, entering the requirements into JIRA, ITSM and or VSTS when applicable. Creating and executing test scripts, evaluate test results and identify and tracks issues using Firm-approved tools, while working with respective team(s) to escalate for resolution. Working and coordinating with the business owners to ensure the UAT environment meets expectations.
  • Adheres to Firm IT Product Manager life cycle and associated artifacts to help ensure that project efforts are focused on the proper solution and level of functionality. 
  • Escalates issues to management as necessary when client expectations and functionality do not match and cannot be reconciled without additional time or cost or resources.
  • May apply project management methodology on small/mid-sized efforts independent of an assigned PM.
    Document medium to large-scale projects, including use cases, user stories, business and functional requirements, current and future state processes and workflow diagrams.
    Solicits input from internal and external source, including the ability to investigate and incorporate best practices from previous experience and sound judgement.
  • Highly organized with structured use of systems and data. Individual should be able to maintain and easily access supporting notes and content to help ensure the right things are done at the right time in the right way.
    Has a “whatever it takes” approach to support the goals of the team and practices of the Firm and is a team player.
    Understands multiple projects in order to integrate them into business solutions.
  • Willingness to learn and able to work independently but actively listen to understand and follow directives to get desired results.

Qualifications & Requirements

Required

  • 3 years with a background in business analysis, product management and process design.
  • Bachelor’s degree.
  • Experience with workflow and project management software.

Preferred

  • Legal or Financial Services knowledge and understanding is a plus.

Technologies/Software

  • Microsoft Excel/PowerPoint/Word
  • Visio
  • VSTS
  • JIRA
  • Eclipse
  • K2
  • Test Manager

Preferred Technologies

  • SQL
  • BI/Data Visualization

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

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