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Digital Services Specialist (Monday - Friday 1:00 pm- 9:00 pm)

Job ID: 5093

Updated: Jul 10, 2019

Location: New York, NY, United States

Category: Administrative Support

About Kirkland & Ellis

Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms.  Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.

Essential Job Functions


The Digital Services Specialist serves as the digital image and mailroom expert within the General Services department. The Specialist is responsible for providing staff with a wide variety of digital document processing services and mail-related requests.  Under minimal supervision, the Specialist performs complex tasks involving the use of document scanners, printing equipment, and media duplicators.  The Specialist will have a strong knowledge of mailroom and delivery practices as well as experience in a combined mailroom and digital production copy/print environment.  Strong typing skills are required as are solid overall computer skills including extensive working knowledge of the Microsoft Office Suite, internet and web-based applications, messaging applications, and the Microsoft operating system. 

The Specialist must demonstrate leadership skills and the ability to achieve results by pulling together appropriate internal resources and external vendors.  The duties and tasks required in this position reflect substantial variety and complexity; assignments are broad and often require originality and ingenuity.  The ability to solve practical problems and deal with a range of concrete variables in situations where only limited standardization exists is essential.  The position requires creative problem-solving skills, outstanding judgment and excellent decision making to meet and exceed customer expectations.

In addition to the technical skills and experience required, the Specialist must have very strong communication skills, both written and oral, and be extremely responsive, customer service oriented, committed to quality and deadline driven.  Also required is strong attention to detail, outstanding organizational skill, a high degree of concentration, patience, professionalism and the ability to multi-task, all within a fast-paced, rapidly expanding and evolving work environment.  A motivated self-starter with the demonstrated ability to work independently along with the ability to collaborate on projects and participate in a team-oriented environment is an ideal candidate for this position.


Customer Service

  • Ensure the highest level of customer care
  • Assist walk-in customers, answer incoming phone calls and monitor the department email account
  • Coordinate internal resources or vendor services as needed to meet customer needs
  • General Production Tasks
  • Support financial results by minimizing waste and rework, utilizing equipment and supplies in a cost-effective manner


  • Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
  • Researches and routes unidentified and generic mail.
  • Receives, logs, delivers and tracks messenger items.
  • Coordinates and processes customized packaging and other customer special requests.


  • Perform complex print operations and print processing tasks
  • Operate production printers, scanners, and copiers
  • Print application (.doc, .xls, .wpd, .mbd, .mpp, .vsd, .htm) and image (.pdf, .tif, .jpg)  files sent via email or from media/storage
  • Convert application files to PDF image files

Clerical and Other Duties

  • Responsible for creating and entering all Digital Services Job Tickets
  • Clean and stock department supplies as necessary
  • Provide project and task leadership to less experienced staff
  • Record accurate billing information for all completed work on a daily basis
  • Perform duties and special requests as assigned by management


  • All job functions that are not essential should be listed here.
  • Consider that these are functions that could be eliminated as a reasonable accommodation.
  • Include “any other functions/duties as assigned by management” or similar language.

Qualifications & Requirements

Education, Work Experience, Skills

  • State minimum required and preferred qualifications needed to effectively perform the job.
  • Education. Associates degree or post-High school technical training preferred; High school diploma required
  • Minimum of one (3) year direct customer service experience.
  • Computer literacy including technical familiarity with printing, imaging, network systems, internet/intranet issues, Microsoft operating systems, and applications
  • Effectively communicate both verbally and in written format with customers and Firm staff
  • Ability to lift and/or carry up to 40 pounds and spend long periods of time standing.
  • Ability to work overtime as required by workload, staffing and customer need
  • Required: Minimum necessary to do the job. Duties cannot be performed without this knowledge, skill, or ability.
  • Preferred/Desired: Not necessary to do the job. Duties can be performed without this knowledge, skill, or ability, but a candidate possessing this knowledge, skill, or ability would be given priority over other applicants.


Strong typing skills are required as are solid overall computer skills including extensive working knowledge of the Microsoft Office Suite, internet and web-based applications, messaging applications, and the Microsoft operating system.

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm.