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Job ID: 4951
Updated: Mar 6, 2019
Location: Palo Alto, CA, United States
Category: Information Technology
About Kirkland & Ellis
Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms. Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.
Essential Job Functions
The Technology Support Analyst II (Palo Alto) is responsible for the support of PC hardware and software. He or she must be able to quickly diagnose, determine appropriate course of action, and provide complete follow through on all incidents to a successful resolution. Candidate must be able to create basic troubleshooting documentation, along with detailed step-by-step instruction for the Kirkland user. He or she must have the ability to provide most levels of support for technical issues with Apple devices (iPhone /iPad), BlackBerry, MFA (Citrix), printers, and computer hardware and software installations at all levels. The candidate must be proficient in performing such tasks as hard drive replacement, adding memory, malware/virus detection and removal and must have working knowledge of networking fundamentals such as, IP configuration, adding printers, VPN. He or she will need to be able to complete new installations by using Firm standard configurations for desktops and laptops using SCCM.
The position requires the individual to be available for emergency situations 24/7, and may result in coming into the office to troubleshoot and resolve issues.
The individual needs to have basic to intermediate Networking skills. The person will be required to work one Saturday a month for our Monthly Maintenance Window weekends. The person will also work with our firm wide teams to perform basic networking tasks, troubleshooting, upgrading or updating hardware, installation of new hardware, decommissioning hardware, and other tasks as assigned.
The individual will need to be familiar with Avaya phone system or a similar system. They will be required to assist the firm wide teams to troubleshoot and maintain this system, which includes local telephone sets and phone button changes.
The position will also require the setup, monitoring and troubleshooting video and audio conferences. The person should be familiar or have experience with Polycom, Crestron controllers, and portable video equipment.
Since this individual will be supporting this office with limited local IT support staff, they may be required to conduct basic “one on one” training with all levels of staff. The training will include the Microsoft Office Suite, remote computing, Citrix, and other various Kirkland applications.
Qualifications & Requirements
Education, Work Experience, Skills
Current K&E Technologies
Certificates, Licensures, Registrations
How to Apply
Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now."
Equal Employment Opportunity
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