Job ID: 4872
Updated: Jan 4, 2019
Location: Chicago, IL, United States
Category: Information Technology
About Kirkland & Ellis
Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms. Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.
Essential Job Functions
The Global IT Service Desk is responsible for providing premium, 24 hours a day, 7 days a week call center and email support to all Attorneys, Paralegals and support staff and administrative personnel in regards to technology-related issues and requests. The Service Desk Analyst II position will receive the majority (90-95%) of incoming requests for assistance via telephone. Responsibilities include, but are not limited to:
Qualifications & Requirements
Bachelor’s degree or the equivalent, plus a minimum of 3 years of Service Desk experience in a professional services environment preferred. Exceptional customer service, keen judgment in assessing user issues, excellent written and verbal communication, strong critical thinking and problem solving skills coupled with a demonstrated willingness and ability to assist team members and a can-do attitude are a must. The ideal candidate must be highly motivated, possess excellent troubleshooting skills, and be able to work in a fast paced environment. Knowledge of Microsoft Office Products, Windows 7, Outlook, iPhone & Blackberry, Citrix and VPN technology required. Participation in after hours and weekend on-call support as well as onsite weekend support on a rotational basis required.
POSITION SPECIFIC SKILLS
Current K&E Technologies
How to Apply
Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now."
Equal Employment Opportunity
All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.
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