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Training Specialist I-E

Job ID: 4751

Updated: Sep 6, 2018

Location: Washington, DC, United States

Category: Information Technology


About Kirkland & Ellis

Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms.  Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.

Essential Job Functions

The Technology Training Specialist is responsible for helping staff and attorneys learn and use available technology to support our clients. Must project a professional, engaging demeanor and provide a positive, high-energy learning environment.  We are seeking a reliable self-starter and problem solver who looks for opportunities to educate and leads by example. New hire training will be a large part of this role.  Training delivery includes classroom training, webinars, individual coaching, support, and document troubleshooting.

The Technology Training Specialist follows Firmwide standard lesson plans when training, but also contributes to the development of classroom and CBT training curriculums.  Drafts training documents and communications as needed.  Provides end-user support on advanced topics as needed. 

CORE SKILLS

Communication

  • Listening, understanding and articulating technical and non-technical information (both written and oral formats) to customers, peers and/or management in a one-on-one or team context with some oversight. 
  • Effective production support activities, including technical writing and the creation of documentation, training, and other communications with frequent supervision.
  • Documenting small to medium scale projects with infrequent supervision.

     

    Decision Making

  • Routinely making effective and timely decisions in alignment with departmental direction based on sound business knowledge.
  • Ability to investigate and weigh information gathered from other projects and/or similar organizations.
  • Seeks management assistance when needed to communicate across organizational boundaries. 
  • Understands when to escalate issues. 
  • Makes problem troubleshooting decisions that involve a comparison and trade-off between cost containment and/or timeliness of service.

     

    Interpersonal Skills

  • Does "whatever it takes" to support the tactical and strategic goals of the team and in the Firm.
  • Recognized as a positive and motivational force on the team. 
  • Identifies conflicts within their team and works with the supervisory team to resolve. 
  • Negotiates skillfully in difficult situations with both internal and external groups. 

     

    Strategic/Change Leadership

  • Strong environmental and technology background to be able to understand change requests and disseminate information to groups potentially impacted. 
  • Recommends process improvements and changes while mitigating the impact of change for self and team. 
  • Consulted by peers and seen as an informal leader in the group on tactical problem solutions.

     

    Administrative Tasks

  • Provides weekly status updates. 
  • Provides monthly Metrics reports.
  • Ensures training records in PeopleSoft and Excel are kept up to date

     

    Technical Ability

  • Complete task level expertise.
  • Understands multiple projects in order to integrate them into business solutions.

     

    POSITION SPECIFIC SKILLS

     

  • Manages workload, appropriately prioritizing work based on business needs.
  • Presents content clearly and effectively in an engaging manner in a classroom or virtual room environment using the proper medium (PowerPoint, direct demonstrations, video conferencing, etc.)
  • Learns, applies and shares knowledge by teaching Firm systems and procedures to lawyers and staff in accordance with training vision/mission and objectives of set course design to meet desired business objectives.
  • Provides escalated 'how to' targeted training/support to the customer as needed on Firm applications and procedures.
  • Works on the floor to gain 'real world' knowledge of how lawyers, legal assistants, secretarial and other staff work in order to better train and support them.
  • Develops training materials following technical documentation best practices.
  • Develops course and documentation development projects, meets with key stakeholders, designs, develops, and delivers training solutions as directed by Manager.
  • Promotes positive public relations for technology and the IT Department.

 

Qualifications & Requirements

Education, Work Experience, Skills

  • Comes with sound knowledge of core software use and works to gain sound knowledge in applications where gaps exist as identified by Manager.
  • Knowledge of Microsoft Office 2016 products, proper use of Word to construct documents and the use of Document Management is essential, as is the ability to learn new applications quickly, proficiently and independently. 
  • Flexibility to work overtime, some weekends; college degree preferred, previous training experience required.

Core

  • Word, Excel, PowerPoint, Outlook, Visio
  • Windows 10
  • iManage Desksite (DMS)
  • Carpe Diem, PeopleSoft, Chrome River
  • Adobe Acrobat
  • Skype for Business
  • Avaya Phone Systems
  • Carpe Diem
  • Microsystems DocX Tools
  • iPhone, iPad, and Apps

Tools and Equipment

  • Standard office equipment to be used (phones, PC, laptop).

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The www.kirkland.com job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm.

 
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