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Sr. IT Product Manager (Attorney-Facing & Packaged Solutions)

Job ID: 4612

Updated: Jun 11, 2018

Location: Chicago, IL, United States

Category: Information Technology

About Kirkland & Ellis

Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms.  Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.

Essential Job Functions

A Senior IT Product Manager of practice-facing off the shelf platforms must be experienced in working effectively with mid to senior level leadership and vendors. This individual will be working directly with attorneys and legal staff, senior staff and general business users. This individual will need to effectively understand attorney practice use cases to configure and optimize bespoke off the shelf platforms that improve an attorney’s ability to handle a specific task or set of tasks relevant to their practice. This individual will function as the product owner for specific hybrid off the shelf platforms that require relationship management, business analysis, testing and collaboration with technical teams to achieve optimal results. This individual needs to be experienced in working effectively with IT developers, architects and external vendors in advocating on behalf of end users and communicating business needs. The IT Product Manager must have a Bachelor’s degree and a minimum of 10 years of experience applying business systems analysis and business process management principles at different levels of an organization within an iterative and phased approach for a driven information technology environment.

The role of the Senior IT Product Manager is to focus on the optimal configuration of ‘cutting edge’ off the shelf platforms that are attorney-facing.This positon, is both strategic and tactical, allowing the right individual to build, manage and maintain the relationships with Knowledge Management Partners, and practicing attorneys alike by actively listening to and addressing their needs with quick, focused turn-around and longer term planning with our vendor(s) and internal teams for our off the shelf platforms.This position allows a person to further hone and maintain technology skills while operating first and foremost as a business/practice-driven IT driver.The role requires very strong interpersonal skills, in both verbal and written form as well as strong organizational skills.

Essential Functions

  • Following up daily on Packaged Solution Platform Products working with practitioners, internal engineers and vendors on both active and backlog items.
  • Managing vendor to maintain a product backlog, partner with the vendor and hold the vendor accountable to meeting key requirements and service level agreements, where applicable.
  • Gathering Requirements for new platform needs.  This includes entry into our ITSM (incident and problem management) tool(s) when necessary. Documentation is critical.
  • Building and executing test plans to validate that all is working to Firm standards.
  • Reviewing and monitoring of application contracts, as well as, negotiating and working on renewals.
  • Liaising with practicing attorneys, knowledge manager partners and other business owners to ensure the respective use of the off the shelf platforms meet desired expectations and complies to Firm Policies.
  • Gain complete understanding of products to communicate new ideas to vendors and to gain support in user community on product, future ideas and most effective usage for product
  • Ability to gather additional requirements from business partners for potential new products.
  • Build relationships within Knowledge Management and across the Firm to ensure to get the best solutions and answers.

Qualifications & Requirements

  • Required experience: 10+ years with a background in consulting, product management, business analysis and process design.
  • Bachelor degree is required, Masters in a related field, J.D.  with prior practice experience is a significant plus


  • Microsoft Outlook
  • Microsoft Office (Word, Excel, and PowerPoint,)
  • Proficiency with Visio diagrams and decision trees
  • Eclipse PM Software a plus; JIRA issue management software a plus
  •  Document Management System (DMS)

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm.