Guest Services Representative (Mon - Fri, 1 p.m. – 9 p.m.)

About Kirkland & Ellis

At Kirkland & Ellis, we don’t just meet the standard for legal excellence — we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 22 offices worldwide. Our dedicated professionals share our lawyers’ commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.

What You’ll Do

The position of Guest Services Representative at Kirkland & Ellis requires an individual with a superior customer service orientation.  As part of a cohesive team working with international clients this position focuses on enhancing our brand representation whether by answering phones, greeting and guiding guests through the office/conference space or in their approach to solve logistical challenges when handling office or meeting reservations. The selected candidate will demonstrate a high degree of cultural awareness and possesses the curiosity and ability to adapt to other cultural beliefs and norms. A positive can-do attitude that carries through all day-to-day activities.  A fast paced, entrepreneurial and innovated environment, we are looking for a driven individual who thrives on the prospect of enhancing the experience of our guests, effecting change and, as part of the integrated whole, contributing to the success of the firm overall. 

The Guest Services Representative is an essential position for operation of the Conference Center and answering the main phone line. 

ESSENTIAL FUNCTIONS

• Answer incoming calls and transfer within the Firm and to outside numbers using the SDC system.
• Assign offices to visiting attorneys and clients paying attention and noting all details including technology, secretarial assistance, and supply needs, as well as any and all other important information.
• Greet guests and walk them to the appropriate conference room, attorney’s office, or visitor office.
• Reserve meeting space by using EMS conference booking software, noting all details including technology, A/V, catering, supplies and other support needs.
• Arrange for all catering needs by acting as a liaison between foodservice staff and the person making the reservation to ensure proper food order, delivery time, and charges.  Educate requesters on meal, snack, and beverage service types, as well as special event types and pricing for each.
• Order cars for attorneys and clients, as needed.
• Add guest names to building security website to allow entry to the building to outside guests.  Arrange for temporary internal IDs for visiting attorneys.
• Be the single point of contact for all calls - act as the information ’hub’ of the office, knowing where to transfer people and what departments can help service each request.
• Know what is going on in each conference room at all times and help direct callers and visitors to each.

OTHER FUNCTIONS

Perform any other tasks that are needed by anyone who asks, whether in a conference room or visiting attorney office.

What You’ll Bring

Education, Work Experience, Skills

• Bachelor’s degree is preferred.
• Minimum of 3 years prior experience in a high-paced customer service environment is required.

Technologies/Software

• Microsoft Outlook, Word, Excel, EMS Conference Room Booking, SDC phone system.

Compensation

The base salary range below represents the low and high end of the salary range for this position in New York City. This range may differ based on your geographic location and cost of living considerations. At Kirkland & Ellis, we consider compensation more than just a base salary. We offer an exceptional range of flexible benefits including comprehensive healthcare, paid time off, and retirement. We also offer personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

Compensation Range:

• New York City: $51,000.24 - $67,000.00

How to Apply

Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now."

Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. #LI-Onsite #LI-LW1

Talemetry Abbreviated Job Desc

The position of Guest Services Representative at Kirkland & Ellis requires an individual with a superior customer service orientation.