Guest Services Representative

About Kirkland & Ellis

At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and strengths to create dynamic teams that operate at the pinnacle of their field. Our talented professionals show up every day knowing they will engage in meaningful work, continuous learning and professional development.

As one of the world’s leading law firms, we serve a broad range of clients with market-leading practices. We handle the most complicated and sophisticated legal matters because we don’t just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With over 6,500 employees (including approximately 4,000 lawyers) operating from 21 offices across the United States, Europe, the Middle East and Asia, we are one of the largest law firms in the world and a top financial performer.

Essential Job Functions

The Guest Services Representative plays a vital role in delivering seamless, exceptional high-quality service to all firm-wide Kirkland personnel and external visitors. As the face of our fast-paced Conference Center, this individual must embody professionalism, hospitality, and a “one team, one firm” mindset.

This role requires a self-starter who thrives in a dynamic environment, anticipates needs, and proactively identifies opportunities to elevate the guest experience. From warmly welcoming visitors to managing conference room reservations and coordinating food and beverage services, the Guest Services Representative ensures every detail is handled with precision and care.

ESSENTIAL FUNCTIONS:

(This list is not exhaustive and may be supplemented and changed as necessary.)

Guest Services

• Greet guests, clients, and K&E personnel in a professional, friendly, and hospitable manner.
• Control security access functions in the building lobby when checking in guests by verifying identification and observing and reporting any unusual or suspicious persons or activities.
• Direct and escort visitors to the correct conference room or visiting office.
• Ensure that food displays are visually appealing, with meticulous attention to detail and clear, well-placed signage describing each item.
• Assist visitors to the conference center with light secretarial duties (printing, scanning, and copying).
• Make reservations for clients and other visitors as assigned (car service, hotel, restaurant, etc.).
• Arrange for temporary IDs (keycards) for visiting attorneys and K&E employees.

Conference Center Space

• Inspect conference rooms daily, ensuring they are correctly set.
• Reserve conference rooms and visiting offices in the Event Management System based on needs and requests.
• Monitor the Conference Center mailbox and promptly respond to email and office correspondence.

Administrative

• Handle all incoming telephone calls with professionalism, ensuring courteous interactions and accurate message-taking.
• Open and close the reception area (unlocking/locking doors).
• Maintain the reception area neatly and cleanly at all times.
• Maintain security in the lobby and on conference center floors.

• Enter visitor names into the property management database.
• Read, send, print, and forward e-mail messages.
• Answer general questions regarding space, firm services, and directions to our offices via walking and driving.
• Provide overtime coverage for early morning and after-hours events when needed.
• Coordinate with other members of the local team to submit office and building maintenance requests into the proper databases.

Other Functions

• Any other functions/duties as assigned by management.

Qualifications & Requirements

Education

• High School diploma or equivalent required; Associate or Bachelor’s degree preferred.

Work Experience

• Minimum of three (3) years of related experience preferred.
• Background in hospitality, customer service, or a related field, with experience in a high-end or fast-paced environment preferred.

Skills  

• Ability to adapt to changing schedules and unpredictable hours as needed.
• Professional appearance.
• Outstanding customer service.
• Excellent telephone etiquette.
• Excellent written and oral communication.
• Ability to work with minimal supervision.
• Ability to work both independently and collaboratively as part of a team.
• Ability to handle multiple tasks and work under specific time constraints.

Technologies/Software

• Proficiency in using software, including, but not limited to, Microsoft Office: Word, Outlook, and Excel.

WORK ENVIRONMENT:

This role operates in a professional office environment, utilizing standard equipment such as computers, phones, photocopiers, and filing cabinets.

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The www.kirkland.com job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm.

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