Technology Support Analyst II

About Kirkland & Ellis

At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and strengths to create dynamic teams that operate at the pinnacle of their field. Our talented professionals show up every day knowing they will engage in meaningful work, continuous learning and professional development.

As one of the world’s leading law firms, we serve a broad range of clients with market-leading practices. We handle the most complicated and sophisticated legal matters because we don’t just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With over 6,500 employees (including approximately 4,000 lawyers) operating from 21 offices across the United States, Europe, the Middle East and Asia, we are one of the largest law firms in the world and a top financial performer.

Essential Job Functions

Join Kirkland & Ellis as We Expand into Philadelphia

Kirkland & Ellis, one of the world’s leading law firms, is seeking a Technology Support Analyst II for our new Philadelphia office. This role is integral to maintaining the firm’s technology infrastructure, delivering first-class IT and AV support to attorneys and staff in a fast-paced, professional environment.

As we expand into the Philadelphia market, we are building a premier office that reflects Kirkland’s commitment to excellence. This is a unique opportunity to join our founding business support team, where you will play a key role in establishing the office technology foundation, shaping best practices, building relationships and supporting a collaborative, high-performance culture.

Why Join Kirkland & Ellis?

At Kirkland, we are committed to excellence, innovation, and collaboration. Our technology team is key to maintaining the efficiency and security of our global operations, supporting attorneys and staff across offices, client sites, and remote environments. This role offers the opportunity to support high-profile legal matters, and collaborate with a world-class IT team dedicated to delivering exceptional service.

What You’ll Do:

Provide hands-on desktop and laptop hardware/software support, ensuring seamless functionality for our attorneys and staff with professional and efficiency.

Troubleshoot and resolve Windows 11 OS, M365, networking, and remote access issues (Citrix, VPN).

Assist with audio-visual (AV) setup and troubleshooting for meetings and events, supporting Zoom, WebEx, and MS Teams.

Collaborate with IT teams across the firm to resolve technology challenges efficiently.

Maintain IT assets, document solutions, and adhere to established support processes.

Offer on-site and occasional off-site support, including remote trial setups and travel to other Kirkland offices as needed.

Participate in scheduled maintenance activities, which may include weekend or after-hours work.

Qualifications & Requirements

What We’re Looking For:

4-6 years of IT support experience in a professional services setting (law firm experience preferred).

Technical expertise in Windows OS, Microsoft applications, networking, and mobile device support.

Audio-visual proficiency, including setting up and troubleshooting conference room technology.

Customer-first mindset with outstanding communication and interpersonal skills.

A team-oriented approach with the ability to thrive in a high-pressure environment.

Relevant technical certifications (A+, Microsoft, or similar) preferred.

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The www.kirkland.com job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm.

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