Senior Messaging Engineer I (All US Offices)

About Kirkland & Ellis

At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and strengths to create dynamic teams that operate at the pinnacle of their field. Our talented professionals show up every day knowing they will engage in meaningful work, continuous learning and professional development.

As one of the world’s leading law firms, we serve a broad range of clients with market-leading practices. We handle the most complicated and sophisticated legal matters because we don’t just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With over 6,500 employees (including approximately 4,000 lawyers) operating from 21 offices across the United States, Europe, the Middle East and Asia, we are one of the largest law firms in the world and a top financial performer.

Essential Job Functions

The Messaging Engineer Sr 1 role is responsible for the support, engineering and operation of the global Kirkland & Ellis messaging infrastructure and mobile device management platforms. Resolve complex technical issues related to system availability, performance, and end-user experience. Provide direct support to other infrastructure and application teams as it relates to messaging and mobility as well as third-level support for end-users. Manage escalation of issues to other third-level support teams and vendors. Proactively monitor systems for stability and performance issues and perform regular reporting of system metrics for capacity planning purposes. Participates in the implementation and delivery of messaging projects.

ESSENTIAL FUNCTIONS (This list is not exhaustive and may be supplemented and changed as necessary.)

Monitor user support requests escalations to the team by email, phone or our IT Service Management system. Triage, investigate and address issues identified.

Work with Kirkland attorneys and staff to escalate and resolve issues, which may include direct interaction with outside vendors.

Provide timely feedback to the end user on the status of their issue or request.

Seek, and deliver on, opportunities to drive change and innovation, evolving the infrastructure and end user experience towards best-in-class from a functionality, supportability, reliability, and availability standpoint.

Document and communicate platform standards to other IT groups.

Work in conjunction with the Architecture team and provide input into the overall strategy for messaging and mobile technologies.

Provide subject matter expertise and support assistance for projects seeking to leverage the Firm’s messaging and mobile computing environment.

Coordinate and execute production changes related to operations and project activities. Document and record implementation steps for future reference.

Understand and remain current on messaging and mobile device technologies and trends.

Collaborate with Security Governance and Security Operations to ensure email and mobile device security is maintained.

Work with new software technologies and be able to understand and learn the new technologies as needed or delegated by manager.

Perform monthly maintenance during designated weekend maintenance periods.

Participate in the team’s on-call rotation which requires 24x7 availability to respond and actively work on escalations.

Qualifications & Requirements

QUALIFICATIONS

Education, Work Experience, Skills

The Messaging Engineer Sr 1 must have a BA/BS in computer science, related field, or equivalent experience. The Messaging Engineer must have 8+ years of experience supporting major messaging implementations in large corporations. Additional requirements include:

Strong understanding of mobile device management platforms such as Microsoft Intune.

Strong understanding of messaging technologies including Exchange Server 2019, Exchange Online, Email archive systems, SMTP, Proofpoint and other messaging products.

Strong understanding of Active Directory and Microsoft Windows Server.

Strong understanding of PowerShell scripting and automation techniques in a Windows environment.

Proven ability to develop, implement, and communicate best practices for a messaging environment in a large, global organization.

Capability to take a messaging architecture and implement it across the Kirkland offices and population.

Technologies/Software

Microsoft Exchange Server

Microsoft Exchange Online

Microsoft Outlook

Microsoft Active Directory

Proofpoint

Capax EAS Archive

Litera Metadact

Microsoft Windows Server

Microsoft Intune

Apple iPhones/iPads

BlackBerry Enterprise Server & BlackBerry Work for iOS

CodeTwo Exchange Rules Pro

Trend Scanmail for Exchange

Kiteworks Secure File and Email Attachment Sharing

PaayaTech CorpSync

GSX and SCOM Monitoring Software

Certificates, Licensures, Registrations

Microsoft certifications a plus.

Compensation

The base salary range below represents the low and high end of the salary range for this position in Chicago. This range may differ based on your geographic location and cost of living considerations. At Kirkland & Ellis, we consider compensation more than just a base salary. We offer an exceptional range of flexible benefits including comprehensive healthcare, paid time off, and retirement. We also offer personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

Compensation Range:

• Chicago: $157,000 - $175,000

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The www.kirkland.com job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm. #LI-Hybrid #LI-AR1