Document Services Supervisor - All U.S. Locations - Monday – Friday 4:00 p.m. – 12:00 a.m. (CST) [CA, TX or DC: 4:00 p.m. – 12:30 a.m. (CST)]

About Kirkland & Ellis

At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and strengths to create dynamic teams that operate at the pinnacle of their field. Our talented professionals show up every day knowing they will engage in meaningful work, continuous learning and professional development.

As one of the world’s leading law firms, we serve a broad range of clients with market-leading practices. We handle the most complicated and sophisticated legal matters because we don’t just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With over 6,500 employees (including approximately 4,000 lawyers) operating from 21 offices across the United States, Europe, the Middle East and Asia, we are one of the largest law firms in the world and a top financial performer.

Essential Job Functions

Document Services is responsible for providing exceptional 24/7 technical document support to attorneys, paralegals and business services professionals. The Document Services Supervisor ensures proper coverage and quality of service through workflow delegation, shift monitoring, and best practices training to Document Services team members.

The supervisor will oversee the business operations of the Document Services department during their shift. This includes monitoring work product quality, training and development, and identifying performance issues. The supervisor will also work with management to develop and supervise consistent application of departmental policies and procedures.

The successful candidate will demonstrate expertise in providing prompt and courteous service on all customer requests, problems, and queries. The candidate must have excellent oral and written communication skills, must show strong interpersonal and customer service skills, and be process-oriented yet flexible. The candidate must be able to interact with individuals in all levels of the Firm’s business.

Standard Hours:  Monday – Friday 4:00 p.m. – 12:00 a.m. (CST)

[CA, TX or DC: 4:00 p.m. – 12:30 a.m. (CST)]

ESSENTIAL FUNCTIONS (This list is not exhaustive and may be supplemented and changed as necessary.)

• Develop customized upskilling curriculums for direct reports to address areas of need or to provide a path to reach an advanced level above and beyond principal expectations.  Extensive experience with successfully implementing such an upskilling program is strongly desired.  E-learning/online course development experience a plus.
• Responsible for overseeing the initial intake and distribution of work assignments within the department.  This involves monitoring and providing feedback to Workflow Specialists to ensure that requests are assessed and delegated to the staff member possessing the appropriate skillset to complete the task or project. This includes monitoring long-term projects.
• Field troubleshooting calls and assist with technical software troubleshooting and just in time training. 
• Monitor staff productivity, work product and technical abilities; keep management briefed regarding staff training needs and identify areas where coaching or counseling may be needed.
• Assist with onboarding training for new staff members.
• Technical proficiency in the following areas:
• Convert documents from various formats to Word, Excel, PowerPoint, or Visio and format according to the firm’s standard format
• Expert Excel skills including advanced formulas and the ability to combine formulas, conditional formatting, pivot tables, data tables, advanced charting and macros
• Create/modify PowerPoint presentations utilizing the firm’s templates
• Create and modify organizational charts
• Generate and modify Tables of Authorities
• DocX and Litera Tools
• Convert and reformat large SEC documents, including financials
• Execute defined terms checks and automate cross-referencing in legal documents
• Table of Authorities
• Modify, compile, and redact PDFs
• Effective business writing, articulation of information and answers in team and customer meetings and delivery of prepared presentations.
• Ability to create and deliver performance reviews, improvement plans and career plans with management oversight.
• Excellent interpersonal skills, brings conflicts & disagreements into the open and attempts to resolve them collaboratively.
• Consistent application of departmental policies and procedures.
• Any other functions/duties as assigned by management.

Qualifications & Requirements

Education, Work Experience, Skills

• The qualified candidate will have 3-5 years of supervisory experience in a legal or financial services organization.
• A college degree or business certification is preferred; equivalent work experience will be considered. 

Technologies/Software

• Expert knowledge of Microsoft Word, Excel, PowerPoint, Outlook and Visio
• Acrobat and Abbyy FineReader, OmniPage or Nuance Power PDF
• PDF Decryption software
• E-learning/online course development experience a plus.

Current K&E Technologies (in addition to above)

• Internet browsers (Edge, Firefox, Chrome)
• Microsoft Office 365
• iManage DeskSite
• Carpe Diem and Intapp Time
• Snag-It
• Bomgar

Compensation

The base salary range below represents the low and high end of the salary range for this position in Chicago, New York City, Los Angeles, the Bay Area, and Washington D.C.. This range may differ based on your geographic location and cost of living considerations. At Kirkland & Ellis, we consider compensation more than just a base salary. We offer an exceptional range of flexible benefits including comprehensive healthcare, paid time off, and retirement. We also offer personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

Compensation Range:

• Chicago: $120,000 - $160,000

• NYC: $120,000 - $165,000

• Los Angeles: $120,000 - $155,000

• Bay Area: $120,000 - $165,000

• Washington D.C.: $120,000 - $150,000

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

The Firm will consider for employment qualified applicants with arrest and conviction records and criminal histories consistent with local laws.

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The www.kirkland.com job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm. #LI-Hybrid #LI-NM1