Guest Services Representative (Mon - Fri, 8am - 5pm)

About Kirkland & Ellis

At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and strengths to create dynamic teams that operate at the pinnacle of their field. Our talented professionals show up every day knowing they will engage in meaningful work, continuous learning and professional development.
 
As one of the world’s leading law firms, we serve a broad range of clients with market-leading practices in private equity, M&A and other complex corporate transactions; investment fund formation and alternative asset management; restructurings; high-stakes commercial and intellectual property litigation; and government, regulatory and internal investigations. We handle the most complicated and sophisticated legal matters because we don’t just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With 6,500 employees (including more than 3,500 lawyers) operating from 21 offices across the United States, Europe, the Middle East and Asia, we are one of the largest law firms in the world and a top financial performer.

Essential Job Functions

The Guest Services Representative at Kirkland & Ellis is responsible for providing consistent, seamless world-class service to all firm personnel and visitors. As the face of our fast-paced Conference Center, this role serves as the central point of contact for office operations and guest interactions, embodying our “one team, one firm" approach. The position plays a key role in upholding and showcasing the firm's commitment to excellence through superior customer service in all aspects of the job, including answering phones, greeting and guiding guests, and adeptly managing office and meeting logistics. From welcoming visitors to coordinating conference room bookings complete with catering and state-of-the-art technology, this representative provides anticipatory service while simultaneously seeking opportunities to exceed expectations. The ideal candidate possesses an exceptional customer service orientation, demonstrates professional etiquette, and has excellent verbal and written communication skills. They must be adaptable and thrive in our fast-paced, entrepreneurial environment. The ability to work collaboratively within a team, handle multiple priorities, and perform well under pressure is essential. Responsibilities also include submitting building maintenance requests, preparing conference center invoices, and ensuring a secure environment in the reception and lobby areas. The successful candidate will be punctual, maintain a professional appearance, and contribute to the overall success of the firm by consistently elevating the experience of our guests and colleagues.

ESSENTIAL FUNCTIONS

Duties and Responsibilities

Conference Center Space:

• Reserve conference rooms and visiting offices in the Event Management System based on needs and requests
• Coordinate complex scheduling demands, prioritizing and resolving conflicts as they arise

• Communicate effectively with stakeholders to understand their meeting requirements and provide appropriate solutions to address their needs
• Optimize room utilization by proactively inspecting conference rooms daily to ensure availability, cleanliness, and that they are properly stocked with supplies
• Collaborate with internal and cross-departmental teams to ensure rooms are well-equipped and maintained in areas of catering, audio visual, facilities and
• Maintain accurate records of all reservations, ensuring data integrity and accessibility
• Place daily food orders for conference rooms
• Prepare and inspect visitor offices daily
• Open and close reception area

Guest Services:

• Greet guests, clients and K&E personnel in a professional, friendly and hospitable manner
• Control security access functions in the conference space when checking in guests by verifying identification, issuing visitor passes directing guest to the conference center and by observing and reporting any unusual or suspicious persons or activities
• Direct and escort visitors to the correct conference room or visiting office
• Assist conference center visitors with light secretarial duties (printing, scanning, copying, car service, hotel, restaurant, etc.)

Administrative:

• Professionally administer all incoming telephone calls and take accurate messages
• Maintains the reception area in a neat and clean manner at all times
• Read, send, and forward e-mail messages from personal and shared accounts
• Maintain security in lobby and on conference center floors
• Enter visitor names into Property Management database
• Answer general questions regarding space, firm services, and directions to our offices via walking and driving. Should also be able to provide information on local business, e.g., hotel, drug stores, restaurants, shoe repair, bakery, department stores, and coffee shops
• Provide overtime coverage as needed for early morning and afterhours events in lobby, reception, etc.

Other Functions:

• Any other functions/duties as assigned by management

Qualifications & Requirements

Education, Work Experience, Skills

Education

• Bachelor’s degree required

Work Experience

• Two (2) years related experience required
• Background in Corporate Concierge, Hospitality Meeting, Hotel or Conference Center and or Event Planning is preferred

Skills  

• Outstanding customer service
• Minimum typing speed of 50 +wpm
• Excellent written and oral communication
• Demonstrate excellent punctuality and attendance with the potential of overtime and schedule change due to work requirements
• Ability to work with minimum supervision
• Ability to work both independently and collaboratively as part of a team
• Ability to handle multiple tasks and ability to work under specific time constraints

Technologies/Software

• Proficiency in the use of software, including, but not limited to, Microsoft Office: Word, Outlook and Excel.

WORK ENVIRONMENT

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and MFD’s.
• This role requires professional appearance through appropriate business attire, written product, voice messages and demeanor.

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Compensation: 

 The base salary range below represents the low and high end of the salary range for this position. This range may differ based on your experience and skill set, geographic location, and cost of living considerations. At Kirkland & Ellis, we consider compensation more than just a base salary. We also offer an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

• Washington D.C. - $50,000 -$64,500

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The www.kirkland.com job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm.