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Quality Assurance Manager

Job ID: 7628

Updated: Feb 27, 2024

Location: Chicago, IL, United States

Category: Information Technology


About Kirkland & Ellis

At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and strengths to create dynamic teams that operate at the pinnacle of their field. Our talented professionals show up every day knowing they will engage in meaningful work, continuous learning and professional development.
As one of the world’s leading law firms, we serve a broad range of clients with market-leading practices in private equity, M&A and other complex corporate transactions; investment fund formation and alternative asset management; restructurings; high-stakes commercial and intellectual property litigation; and government, regulatory and internal investigations. We handle the most complicated and sophisticated legal matters because we don’t just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With 6,500 employees (including 3,500 lawyers) operating from 20 offices across the United States, Europe, the Middle East and Asia, we are one of the largest law firms in the world and a top financial performer.

Essential Job Functions

This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity.

(This list is not exhaustive and may be supplemented and changed as necessary.)

  • Develop and implement specific QA tailored solutions for each production deliverable.
  • Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities.
  • Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations.
  • Ensure that management and allocation of QA resources based on project needs is performed.
  • Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines.
  • Integrate required and suggested testing framework in the IT Technology Services organization.
  • Staying up to date with current state-of-the-art testing practices, testing practices and testing tools
  • Ensure that QA feedback is being used to improve deliverable lifecycle processes.
  • Works with project team members to design, develop, and execute test plans.
  • May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures.
  • Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery.
  • Identifies test execution metrics to project team members.
  • Prepares and communicates test results and reports accurate testing status to project team members.
  • Provides estimates of text execution to support project-level resource planning efforts.
  • May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources.
  • Review others (team or cross team) executed test results and help determine issues and priorities.
  • Create and maintain quality control artifacts and make available to teams within and outside of IT.
  • Adheres to industry and Firmwide IT specific quality engineering standards and processes.
  • May be required to step in as a product manager for products that do not have an assigned Product Manager.

Qualifications & Requirements

Education, Work Experience, Skills

  • Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or equivalent experience.
  • 10 years of experience in software development and software quality assurance.
  • 3 years of experience working in Agile development process.
  • 3 years of experience with performance and load testing.
  • 3 years of experience in management of QA organization including management of third parties that are also delivering QA services.
  • Proficiency with software QA methodologies, tools, and processes.
  • Proficiency in project management.
  • Strong listening skills and highly collaborative.
  • Good written and verbal communication skills.
  • Attention to detail where needed.
  • Clearly expresses verbal and written ideas.
  • Understands, interprets and evaluates messages.
  • Collaborates effectively.
  • Conducts him/herself with utmost integrity at all times.
  • Reports unethical conduct as required.
  • Encourages fiscal responsibility and maintains confidentiality.
  • Builds and maintains positive and supportive relationships across all departments and offices.
  • Resolves conflict constructively.
  • Establishes an environment of trust to promote knowledge sharing and group participation.
  • Effectively resolves conflicts.
  • Embraces change, performs with confidence in ambiguous situations.
  • Provides leadership and creative solutions to project planning and problem solving.
  • Demonstrates agility as needed.
  • Takes a proactive approach to meeting customer needs.
  • Invests time to establish the trust of customers.


  • Microsoft Office applications
  • iDevice (Iphone/IPad)
  • Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE
  • Test Management System: JIRA, ServiceNow, ADO
  • Project Management: Eclipse/Microsoft Project
  • SQL (Writing simple queries)
  • Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk
  • SharePoint

How to Apply

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Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm.