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Platform Manager (SaaS)

Job ID: 7585

Updated: Feb 9, 2024

Location: Chicago, IL, United States

Category: Information Technology

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About Kirkland & Ellis

At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and strengths to create dynamic teams that operate at the pinnacle of their field. Our talented professionals show up every day knowing they will engage in meaningful work, continuous learning and professional development.
 
As one of the world’s leading law firms, we serve a broad range of clients with market-leading practices in private equity, M&A and other complex corporate transactions; investment fund formation and alternative asset management; restructurings; high-stakes commercial and intellectual property litigation; and government, regulatory and internal investigations. We handle the most complicated and sophisticated legal matters because we don’t just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With 6,500 employees (including 3,500 lawyers) operating from 20 offices across the United States, Europe, the Middle East and Asia, we are one of the largest law firms in the world and a top financial performer.

Essential Job Functions

Kirkland & Ellis LLP is seeking an experienced Platform Manager (SaaS) for its Enterprise SaaS Platform Applications.  This candidate must have strong experience in managing the SaaS Application lifecycle and good understanding of Azure Cloud & M365 Platform. This position is responsible for leading one or more SaaS products in the continued development, management and support of SaaS products including DocuSign, WalkMe, JIRA but not limited to.

ESSENTIAL FUNCTIONS (This list is not exhaustive and may be supplemented and changed as necessary.)

  • The right candidate is expected to provide technical leadership in establishing robust service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving core services.
  • Administers the Firm's Enterprise SaaS Platform, including DocuSign, WalkMe, JIRA along with their integrations.
  • Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process.
  • Continually develops the processes and policies for provisioning & de-provisioning.
  • Forms a community with the firm's Global Assistant Director of FinOps, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the SaaS Applications Platforms.
  • Promotes optimal useability of SaaS Applications capabilities.
  • Have a good understanding of Integrations of SaaS Platforms to Azure and M365. Can provide the guidance and can implement such configurations.
  • Monitors roadmap for upgrades to SaaS services and establishes the mechanisms by which we share relevant changes with our people.
  • Works with the office of the Director of Information Governance in ensuring content management policies for SaaS Applications are complying and updated as business needs evolve.
  • Works closely with the Security team, prioritizing safety of the firm's systems and content.
  • Identifies potential points of integration between SaaS platforms services on the core device-top and works with technical colleagues to deliver key integrations.
  • Provides level three support for functional requests relating to SaaS Platform services.
  • Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way.
  • A coach and mentor to other team members, providing training if required.
  • Fosters trust and builds relationships with the other Information Technology teams.
  • Attends regular vendor meetings for areas of expertise, stays informed of latest technology roadmaps, security notifications, and bug/hot fixes.
  • Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues.
  • Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity.
  • Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made.
  • Attends and contributes to team meetings.
  • Completes all administrative tasks, i.e., (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time.
  • Performs other duties as assigned or required to meet Firm goals and objectives.

Qualifications & Requirements

Education, Work Experience, Skills

  • Bachelor's degree in Computer Science or a related field.
  • 1+ years of M365 Platform experience & Azure Cloud Platform
  • 5+ Prior experience in SaaS Platform Support
  • In depth knowledge of SSO, Authentication & DocuSign Product
  • Python & PowerShell Scripting Preferred
  • Excellent collaboration, interpersonal, and communication skills
  • Someone who has learned to lead, and desires to do so, even when there may be no formal lines of reporting; effectively communicates and influence others outside the direct chain of reporting

Certificates, Licensures, Registrations

  • DocuSign

WORK ENVIRONMENT

  • “This job operates in a professional office environment. 

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The www.kirkland.com job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm. #LI-Hybrid #LI-AR1