Job ID: 7434
Updated: Nov 22, 2023
Location: Boston, MA, United States
Category: Facilities/Office Services
About Kirkland & Ellis
At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and strengths to create dynamic teams that operate at the pinnacle of their field. Our talented professionals show up every day knowing they will engage in meaningful work, continuous learning and professional development.
As one of the world’s leading law firms, we serve a broad range of clients with market-leading practices in private equity, M&A and other complex corporate transactions; investment fund formation and alternative asset management; restructurings; high-stakes commercial and intellectual property litigation; and government, regulatory and internal investigations. We handle the most complicated and sophisticated legal matters because we don’t just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With 6,500 employees (including 3,500 lawyers) operating from 20 offices across the United States, Europe, the Middle East and Asia, we are one of the largest law firms in the world and a top financial performer.
Essential Job Functions
The overall responsibility of the Guest Services Representative is to effectively and efficiently support the delivery of superior customer service to all clients and personnel in the Firm’s Boston office. Representative responsibilities will be to answer and direct incoming calls to the appropriate parties, greet clients and visitors, and arrange and assign conference rooms and visiting office space. The Guest Services Representative will provide general office support by performing a variety of administrative duties and tasks as well as assisting with special projects, as needed. The ideal candidate must be able to work collaboratively with other administrative personnel and must be flexible and able to multi-task and prioritize a variety of responsibilities. The Guest Services Representative will be the primary point of contact with visitors and guests and, therefore, must possess a professional image and phone presence.
Qualifications & Requirements
The qualified candidate will have 2+ years of experience in a customer service related role preferably in a law firm or professional services environment. Excellent written and verbal communication skills; a customer service orientation; a proactive work ethic; attention to detail and the ability to work well under pressure in a constantly changing environment are required. The qualified candidate must have regular and predictable attendance and the ability to work overtime before and at the end of the workday. Strong organizational skills are essential, including the ability to analyze, assess and prioritize work assignments with minimal supervision.
Ability to handle multiple incoming telephone lines is required. All qualified candidates will have a strong working knowledge of the internet, document management systems, and the MS Office Suite. A Bachelor’s degree is preferred or the equivalent combination of education and work experience is required.
How to Apply
Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now."
Equal Employment Opportunity
All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.
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