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Desktop Engineer Senior I

Job ID: 7391

Updated: Nov 8, 2023

Location: Chicago, IL, United States

Category: Information Technology


About Kirkland & Ellis

At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and strengths to create dynamic teams that operate at the pinnacle of their field. Our talented professionals show up every day knowing they will engage in meaningful work, continuous learning and professional development.
As one of the world’s leading law firms, we serve a broad range of clients with market-leading practices in private equity, M&A and other complex corporate transactions; investment fund formation and management; restructurings; high-stakes litigation and trials; and government, regulatory and internal investigations. We handle the most complicated and sophisticated legal matters because we don’t just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With 6,500 employees (including 3,500+ lawyers) operating from 19 offices across the United States, Europe and Asia, we are one of the largest law firms in the world and a top financial performer.

Essential Job Functions

Responsible for the day-to-day engineering and 3rd level support for the Firm’s core productivity applications, including Microsoft Office, Adobe Acrobat and Litera Desktop.

Essential Functions: (This list is not exhaustive and may be supplemented and changed as necessary.)

  • Manages product lifecycle from roadmap to deployment.
  • Employs scripting and automation to deploy software, gather system data, and resolve issues at a large scale.
  • Performs expert-level troubleshooting of complex application and document issues, often working directly with users to solve a problem.
  • Manages long-term projects either independently or within a small group. Works with others to negotiate deliverables and timelines.
  • Develops training, documentation, and communications for front-line support personnel with the goal of improving “first call” problem resolution.
  • Performs initial product testing and develops test scripts used by dedicated QA team.
  • Works with business stakeholders to understand their challenges and requirements.  Represents these needs directly to the vendor.
  • Researches best practices and keeps a tab on application trends in the legal industry.

Other Functions: (This list is not exhaustive and may be supplemented and changed as necessary. Delete if not applicable.)

Qualifications & Requirements

Education, Work Experience, Skills:

Candidates must have 5+ years experience engineering and supporting Microsoft Windows and Office using a combination of tools, including SCCM. Familiarity with troubleshooting document formatting issues and add-ins is a plus.

Candidates must also have the ability to provide 24x7 “on-call” support on a rotating schedule. Must be able to respond to calls within ½ hour and access the system via a firm-provided laptop within 1 hour when on-call.  Must also be available to work nights and weekends when required for systems maintenance and support.


  • Microsoft Office, Adobe Acrobat, and other document processing tools, including experience with integrating and supporting program add-ins is required.
  • Strong knowledge of Windows 10 systems management and troubleshooting.
  • Knowledge of document creation (formatting, styles, numbering) in a legal environment is greatly valued.
  • Software packaging and automation tools such as Installshield and AutoIt. Ability to leverage PowerShell to further automate installations.
  • Microsoft SCCM

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm. #LI-Hybrid #LI-LC1