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Digital Services Specialist

Job ID: 7276

Updated: Sep 1, 2023

Location: Chicago, IL, United States

Category: Facilities/Office Services


About Kirkland & Ellis

At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and strengths to create dynamic teams that operate at the pinnacle of their field. Our talented professionals show up every day knowing they will engage in meaningful work, continuous learning and professional development.
As one of the world’s leading law firms, we serve a broad range of clients with market-leading practices in private equity, M&A and other complex corporate transactions; investment fund formation and management; restructurings; high-stakes litigation and trials; and government, regulatory and internal investigations. We handle the most complicated and sophisticated legal matters because we don’t just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With 6,500 employees (including 3,500+ lawyers) operating from 19 offices across the United States, Europe and Asia, we are one of the largest law firms in the world and a top financial performer.

Essential Job Functions

The Weekend & Evening Digital Services Specialist serves as the digital image and print expert within the office and is responsible for providing staff with a wide variety of digital document processing services.  The Specialist will have strong knowledge of scanning and imaging practices as well as experience in a networked production copy/print environment.  Strong typing skills are required as are very strong overall computer skills including an extensive working knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint), Adobe applications (Acrobat, Photoshop, Illustrator), internet and web-based applications, messaging applications and the Microsoft operating system.  Some experience troubleshooting and diagnosing common network, hardware and software problems is a definite plus.

In addition to the technical skills for Digital Services, the weekend and evening Specialist will take on multiple tasks as the on-site “face” of the Operations teams.  The ideal candidate will:

  • Collaborate with the Associate Directors, Managers, and Supervisors of multiple departments to establish clear expectations and work priorities.
  • Have very strong communication skills, both written and oral.
  • Be extremely responsive, customer service oriented, committed to quality and deadline driven.
  • Have a strong attention to detail, outstanding organizational skill, a high degree of concentration, patience, and professionalism.
  • The ability to multi-task.
  • Understand the importance of providing white glove service. 
  • Be a motivated self-starter with the demonstrated ability to work independently along with the ability to collaborate on projects and participate in a team-oriented environment.
  • Liaise with building management and security to address and respond to all requests.
  • Provide assistance with Conference Center requests as needed.
  • Attend to “in person” requests for assistance.
  • General clerical tasks and other projects as delegated.
  • Shift priorities as needed to provide white glove service to VIPs.
  • Exercise confidentiality and management of information requiring discretion and diplomacy.
  • Utilize a high level of judgement to appropriately respond to all requests.
  • Other duties as assigned and/or required.

 Essential Job Functions: 


Saturday & Sunday 8am-7pm

Tuesday & Wednesday 1pm-12am

Primary Responsibilities – Digital Services


The Specialist will triage all incoming work and initiate the department’s standard workflow.  For print production tasks, this includes converting and processing documents, as needed, to prepare the files for the Production team.  Using custom tools, the Specialist will perform advanced processing and formatting on the submitted files, design custom labels, covers and binder spines when required and generate supporting documentation to assist with quality control and billing.

Digital Document Support

The Specialist handles a wide variety of digital document tasks including the creation of self-contained, hyperlinked Closing Books, completes the download and transfer of electronic document collections for data rooms or via internet link, applies advanced file formatting or file processing and creates USB/Flash drives.  Other tasks could include creating Bates/Exhibit labels and assisting internal departments such as Document Services, Business Development, Human Resources/LRD, TME with formatting, creating, and printing and assembling presentation, training, signage and display materials.

General Production Tasks

The Specialist is cross trained in all areas of production such as copy, scan, print, binding, and finishing.

Qualifications & Requirements

Customer Service

The Specialist will ensure the highest level of customer care, answering incoming phone calls and responding to email, offering advice, guidance and suggestions to staff to ensure efficient use of Operations services and capabilities.  Working closely with our customers, the Specialist will conduct an assessment of the customer’s desired output and determine what is needed to complete the job and then coordinate internal resources as needed to meet customer needs.

The Specialist must demonstrate leadership skills and the ability to achieve results by pulling together appropriate internal tools and resources.  The duties and tasks required in this position reflect substantial variety and complexity.  The ability to solve practical problems is essential.  The position requires creative problem-solving skills, outstanding judgment and excellent decision making to meet and exceed customer expectations.


The Specialist must be able to demonstrate the following minimum qualifications:

  • Associate degree or post-High school technical training preferred; High school diploma required
  • Minimum of three (3) years’ experience in a production document processing environment
  • Previous law firm copying/scanning/printing experience or knowledge of legal document processing needs recommended
  • Minimum of one (1) year direct customer service experience
  • Computer literacy including technical familiarity with printing, network systems, internet/intranet issues, Microsoft operating systems and applications
  • Ability to operate large, centralized printing equipment
  • Effectively communicate both verbally and in written format with customers and Firm staff
  • Ability to lift and/or carry up to 40 pounds and spend long periods of time standing.
  • Ability to work overtime as required by workload, staffing and customer need

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm. #LI-LW1 #LI-On-Site