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ServiceNow Operations Lead

Job ID: 7234

Updated: Aug 9, 2023

Location: Houston, TX, United States

Category: Information Technology


About Kirkland & Ellis

At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and strengths to create dynamic teams that operate at the pinnacle of their field. Our talented professionals show up every day knowing they will engage in meaningful work, continuous learning and professional development.
As one of the world’s leading law firms, we serve a broad range of clients with market-leading practices in private equity, M&A and other complex corporate transactions; investment fund formation and management; restructurings; high-stakes litigation and trials; and government, regulatory and internal investigations. We handle the most complicated and sophisticated legal matters because we don’t just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With 6,500 employees (including 3,500+ lawyers) operating from 19 offices across the United States, Europe and Asia, we are one of the largest law firms in the world and a top financial performer.

Essential Job Functions

Kirkland & Ellis LLP is seeking an experienced ServiceNow Operations Lead to join our Products and Platforms Team. The successful candidate will be responsible for leading and managing the operations of the ServiceNow platform for our organization. This is a senior-level hybrid position for candidates who have a minimum of 10+ years of IT industry experience with 5+ years of ServiceNow experience.


  • Remaining proactive in the operational management of the ServiceNow platform and instance family to maintain a highly available, scalable, and high-performance environment.
  • Develop and implement operational standards to protect key aspects of the ServiceNow instance such as performance, data quality, and data access.
  • Collaborate with product teams, including tech leads, developers, and testers, to ensure that operational processes are efficient and support seamless delivery.
  • Support project efforts in the scope of troubleshooting and remediation of operational issues impacting projects which may require engagement with vendor support.
  • Provide technical leadership and mentorship to junior ServiceNow engineers, and share best practices and lessons learned with the broader organization.
  • Stay up to date with industry trends and emerging technologies related to ServiceNow product roadmaps, and to evaluate and recommend new tools and services to improve the efficiency and effectiveness of ServiceNow solutions.

Qualifications & Requirements

Education, Work Experience, Skills:

  • Bachelor's degree in Computer Science or a related field.
  • 10+ years of IT industry experience with 5+ years of ServiceNow experience.
  • Strong understanding of ServiceNow platform operations including performance management, error log remediation, mid server connectivity and integrations.
  • Advanced knowledge of code releases such as update sets, batching, source control and code management.
  • Experience with ServiceNow Discovery and other integration related to CMDB population.
  • Ability to lead in CMDB management, data quality and CMDB heath.
  • Experience with leading in efficient and successful ServiceNow platform upgrades that maintain quality, stability and reduce impact to in-flight activities.
  • Experience with the execution, interpretation and remediation of platform health scan findings
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to lead and manage ServiceNow Admin resources as part of a managed service arrangement.

Certificates, Licenses, Registrations:

  • ServiceNow Certified System Administration

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

For applicants who are based in Bay Area, visit the following link for pay range information:

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm. #LI-AR1 #LI-Hybrid