Messaging Engineer II

About Kirkland & Ellis

At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and strengths to create dynamic teams that operate at the pinnacle of their field. Our talented professionals show up every day knowing they will engage in meaningful work, continuous learning and professional development.
 
As one of the world’s leading law firms, we serve a broad range of clients with market-leading practices in private equity, M&A and other complex corporate transactions; investment fund formation and management; restructurings; high-stakes litigation and trials; and government, regulatory and internal investigations. We handle the most complicated and sophisticated legal matters because we don’t just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With 6,500 employees (including 3,500+ lawyers) operating from 19 offices across the United States, Europe and Asia, we are one of the largest law firms in the world and a top financial performer.

Essential Job Functions

The Messaging Engineer 2 role is responsible for the support, engineering and operation of the global Kirkland & Ellis messaging infrastructure and mobile device management platforms. Resolve complex technical issues related to system availability, performance, and end-user experience. Provide direct support to other infrastructure and application teams as it relates to messaging and mobility as well as third-level support for end-users. Manage escalation of issues to other third-level support teams and vendors. Proactively monitor systems for stability and performance issues and perform regular reporting of system metrics for capacity planning purposes. Participates in the implementation and delivery of messaging projects.

Essential Functions: (This list is not exhaustive and may be supplemented and changed as necessary.)

• Monitor user support requests escalations to the team by email, phone or our IT Service Management system. Triage, investigate and address issues identified.
• Work with Kirkland attorneys and staff to escalate and resolve issues, which may include direct interaction with outside vendors.
• Provide timely feedback to the end user on the status of their issue or request.
• Seek, and deliver on, opportunities to drive change and innovation, evolving the infrastructure and end user experience towards best-in-class from a functionality, supportability, reliability, and availability standpoint.
• Document and communicate platform standards to other IT groups.
• Work in conjunction with the Architecture team and provide input into the overall strategy for messaging and mobile technologies.
• Provide subject matter expertise and support assistance for projects seeking to leverage the Firm’s messaging and mobile computing environment.
• Coordinate and execute production changes related to operations and project activities. Document and record implementation steps for future reference.
• Understand and remain current on messaging and mobile device technologies and trends.
• Collaborate with Security Governance and Security Operations to ensure email and mobile device security is maintained.
• Work with new software technologies and be able to understand and learn the new technologies as needed or delegated by manager.
• Perform monthly maintenance during designated weekend maintenance periods.
• Participate in the team’s on-call rotation which requires 24x7 availability to respond and actively work on escalations.

Qualifications & Requirements

Education, Work Experience, Skills:

The Messaging Engineer 2 must have a BA/BS in computer science, related field, or equivalent experience. The Messaging Engineer must have 5+ years of experience supporting major messaging implementations in large corporations. Additional requirements include:

• Strong understanding of mobile device management platforms (VMware Workspace One UEM, Intune, and BlackBerry UEM).
• Strong understanding of messaging technologies including Exchange 2016/2019, Microsoft 365 (Exchange Online and Teams), Email archive systems, SMTP, Proofpoint and other messaging products.
• Strong understanding of unified communication technologies including Skype for Business.
• Strong understanding of Active Directory and Microsoft Windows 2016/2019 Server.
• Strong understanding of PowerShell scripting and automation techniques in a Windows environment.
• Proven ability to develop, implement, and communicate best practices for a messaging environment in a large, global organization.
• Capability to take a messaging architecture and implement it across the Kirkland offices and population.

Technologies/Software:

• Microsoft Exchange
• Microsoft Outlook
• Microsoft Skype for Business
• Microsoft Active Directory
• Proofpoint
• Capax EAS Archive
• Litera Metadact
• Microsoft Windows Server
• VMware Workspace One UEM (AirWatch)
• Microsoft Intune
• Microsoft 365 (Exchange Online and Teams)
• Apple iPhones/iPads
• BlackBerry Enterprise Server & BlackBerry Work for iOS
• CodeTwo Exchange Rules Pro
• Trend Scanmail for Exchange
• GSX and SCOM Monitoring Software
• Progress MOVEit Transfer

Certificates, Licensures, Registrations:

• Microsoft certifications a plus.

WORK ENVIRONMENT

This job may operate in a hybrid workplace model. In office work is in a professional office environment and a high-speed internet connection is required to connect to our systems when working in a home office. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The www.kirkland.com job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm. #LI-Hybrid #LI-AR1