Job ID: 7130
Updated: May 23, 2023
Location: Washington, DC, United States
Category: Information Technology
About Kirkland & Ellis
At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and strengths to create dynamic teams that operate at the pinnacle of their field. Our talented professionals show up every day knowing they will engage in meaningful work, continuous learning and professional development.
As one of the world’s leading law firms, we serve a broad range of clients with market-leading practices in private equity, M&A and other complex corporate transactions; investment fund formation and management; restructurings; high-stakes litigation and trials; and government, regulatory and internal investigations. We handle the most complicated and sophisticated legal matters because we don’t just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With 6,500 employees (including 3,500+ lawyers) operating from 19 offices across the United States, Europe and Asia, we are one of the largest law firms in the world and a top financial performer.
Essential Job Functions
The Technology Support Manager (TSM) is responsible for the delivery of superior technical services for their local Kirkland office and clients. The TSM will be responsible for the management and overall coordination of the local Technology Support team. He/She will report to the Regional Technology Support Associate Director and have reporting responsibilities to the local Senior Director of Administration (SDA) and local Service Delivery Lead (SDL) which includes: meeting regularly with the SDA and SDL, attending local office Operation meetings, local projects, resolving issues, and providing solutions to the SDA and SDL. He/She will also be responsible for running successful new technology roll-outs and upgrades, ensuring top notch, seamless desk side and IT Service Desk support, along with working on local and firm wide projects. He or she will need to do all of the above in accordance with the firm wide IT Strategy, policies, procedures, standards and guidelines. The TSM must be able to create basic troubleshooting documentation, along with detailed step-by-step instruction for his/her staff. This individual must be able to formulate clear and effective communications, both in oral and written form, to local and firm wide technology teams, vendors, and individual users.
The TSM will also need to interact effectively with attorneys, legal assistants and staff on a daily basis to better understand how they work, address issues and prevent future issues. Oversight and successful management of their local office is essential for the person in this role. Issues must be managed each day and system ticket tracking updated daily. The manager will work with local team leads within IT, other administration departments, along with firm wide teams on projects, new initiatives, and issue resolution. He/She will be responsible for tracking local assets and keeping the Technology Support area clean, updated and organized. The manager will be responsible for forecasting and managing their local IT budget, and will need to report budget variances each month.
The IT Manager will have 5+ years IT management experience and the demonstrated ability to affectively lead IT team across multiple disciplines. Strong technical background in Information Technology (i.e., professional experience) is a must in networking, applications support or development. Candidates must possess excellent people and process management skills, along with excellent written and verbal communication skills. Must be self-motivated and able to lead and inspire team while working well with others at all levels.
This position requires the individual to be in the office 100% of the time.
Bachelor’s degree required; degree in computer sciences and/or further IT or focused graduate work a plus.
Essential Functions: (This list is not exhaustive and may be supplemented and changed as necessary.)
Qualifications & Requirements
Education, Work Experience, Skills:
Current K&E Technologies:
How to Apply
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