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Guest Services Representative

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Job ID: 7083

Updated: Apr 14, 2023

Location: Washington, DC, United States

Category: Facilities/Office Services

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About Kirkland & Ellis

At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and strengths to create dynamic teams that operate at the pinnacle of their field. Our talented professionals show up every day knowing they will engage in meaningful work, continuous learning and professional development.
 
As one of the world’s leading law firms, we serve a broad range of clients with market-leading practices in private equity, M&A and other complex corporate transactions; investment fund formation and management; restructurings; high-stakes litigation and trials; and government, regulatory and internal investigations. We handle the most complicated and sophisticated legal matters because we don’t just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With 6,500 employees (including 3,500+ lawyers) operating from 19 offices across the United States, Europe and Asia, we are one of the largest law firms in the world and a top financial performer.

Essential Job Functions

The Guest Services Representative is responsible for providing consistent, seamless world class service to all Kirkland personnel and visitors firm wide.  This position will be the face of a fast-paced Conference Center and will need to foster a “one team, one firm” approach.  From welcoming visitors to coordinating conference center room reservations complete with food, beverage, and state of the art technology this representative provides anticipatory service to all while looking for opportunities to go above and beyond.  The representative also submits building maintenance requests and prepares invoices for approval and payment.  Qualified candidate must possess an exceptional customer service orientation and must demonstrate professional etiquette with excellent verbal communication skills. The ability to work collaboratively and cooperatively with other members of the support staff in a team environment, handle multiple priorities and work well under pressure is essential.  Must be punctual and possess a professional appearance.  Candidate will be responsible for ensuring a secure environment in the building lobby and reception areas.

Essential Functions:

Duties and Responsibilities

  • Greet guests, clients and K&E personnel in a professional, friendly and hospitable manner
  • Control security access functions in the building lobby when checking in guest by verifying identification, issuing visitor passes directing guest to the conference center and by observing and reporting any unusual or suspicious persons or activities
  • Direct and escort visitors to the correct conference room or visiting office
  • Offer and serve cold or hot beverages to guests
  • Assist visitor to the conference center with light secretarial duties (printing, scanning and copying
  • Makes reservations for clients and other visitors as assigned (car service, hotel, restaurant, etc.)
  • Professionally administer all incoming telephone calls and take accurate messages
  • Open and close reception area (unlocking/locking doors)
  • Maintains the reception area in a neat and clean manner at all times
  • Maintain security in lobby and on conference center floors
  • Enter visitor names into Property Management database
  • Prepare and inspect visitor offices daily
  • Inspect conference rooms daily ensuring they are properly set, and food displayed looks high end and appetizing with an emphasis on attention to detail.  China should be matching with appropriate signage describing food
  • Reserve conference rooms and visiting offices in the Event Management System based on needs and requests
  • Enter service calls i.e., hot and cold calls, trash pulls, lights out, restroom problems, visitor and loading dock requests in to the property management data base
  • Read, send, print and forward e-mail messages
  • Answer general questions regarding space, firm services, and directions to our offices via walking, driving and metro.  Should also be able to provide information on local business , i.e. hotel, drug stores, restaurants, shoe repair, bakery, department stores, and coffee shops
  • Provide overtime coverage for early morning and afterhours events in lobby, reception, etc.
  • Place daily food orders for conference room
  • Other duties as assigned

Qualifications & Requirements

Education, Work Experience, Skills:

Education

  • Bachelor’s degree required

Work Experience

  • Two (2) years related experience required
  • Background in Corporate Concierge, Hospitality Meeting, Hotel or Conference Center      and or Event Planning is preferred

Skills  

  • Outstanding customer service
  • Minimum typing speed of 50 +wpm
  • Excellent written and oral communication
  • Demonstrate excellent punctuality and attendance with the potential of overtime and schedule change due to work requirements
  • Ability to work with minimum supervision
  • Ability to work both independently and collaboratively as part of a team
  • Ability to handle multiple tasks and ability to work under specific time constraints

Technologies/Software

  • Proficiency in the use of software, including, but not limited to, Microsoft Office: Word, Outlook and Excel.

WORK ENVIRONMENT

  • This role requires professional appearance through appropriate business attire, written product, voice messages and demeanor.
  • Daily hours of operation are currently Monday - Friday from 9:00 a.m. to 6:00 p.m. with additional hours during periodic evening events and weekend special events.  Hours subject to change based on business needs.

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The www.kirkland.com job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm. #LI-LW1