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Job ID: 7038
Updated: Mar 2, 2023
Location: Salt Lake City, UT, United States
Category: Information Technology
About Kirkland & Ellis
At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and strengths to create dynamic teams that operate at the pinnacle of their field. Our talented professionals show up every day knowing they will engage in meaningful work, continuous learning and professional development.
As one of the world’s leading law firms, we serve a broad range of clients with market-leading practices in private equity, M&A and other complex corporate transactions; investment fund formation and management; restructurings; high-stakes litigation and trials; and government, regulatory and internal investigations. We handle the most complicated and sophisticated legal matters because we don’t just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With 6,500 employees (including 3,500+ lawyers) operating from 19 offices across the United States, Europe and Asia, we are one of the largest law firms in the world and a top financial performer.
Essential Job Functions
The Technology Support Analyst II is a hybrid position. The candidate will be responsible for day-to-day support of PC hardware and software. This includes installing, diagnosing, repairing, maintaining, and upgrading of personal computers and related systems. The candidate must have strong analytical skills and the ability to operate in extreme high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The candidate should also be able to work independently when working remote when required.
The candidate will be the primary AV technician and will be responsible for conference room setups, support and maintaining the firms conference rooms. Our conference rooms are used for high level meetings, depositions, video conferences and large events. The candidate must know their craft, and instil confidence by remaining calm under high-pressure situations while focusing on the task at hand. The candidate must meet or exceed the expectations of the users of the Conference Center by preparing meetings in advance and understanding the users’ technical requirements. The candidate must have the ability to interact professionally with all levels of firm personnel to ensure seamless and timely execution of meetings, training sessions and special events. Other responsibilities include a thorough understanding of the firm’s conference room hardware and software platforms for troubleshooting and configuration.
In addition to demonstrating considerable experience in the areas of responsibility listed above, the successful candidate will demonstrate expertise in providing prompt, professional and courteous services on all customer requests, problems, and queries. The candidate must have excellent oral and written communication skills, must show strong interpersonal and customer service skills, and will have the ability to be process-oriented yet flexible. The candidate must be able to interact with individuals in all levels of the Firm’s business. He or she must be able to work well with other technical teams to provide troubleshooting steps to aid in resolution of desktop computing issues.
This role requires participation in firm wide maintenance window with occasional overtime on weekdays and weekends, especially during technology rollouts.
Strong analytical reasoning and AV troubleshooting skills. Individual must also possess excellent judgment regarding local Conference Technology matters. Must be able to assess situations quickly and proactively to ensure customer/client satisfaction. Excellent verbal and written communication skills are necessary in addition to having a strong customer service commitment.
The candidate’s responsibilities will include but not limited to:
Qualifications & Requirements
Education, Work Experience, Skills
Current K&E Technologies
How to Apply
Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now."
Equal Employment Opportunity
All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.
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