Job ID: 7037
Updated: Nov 17, 2023
Location: Miami, FL, United States
Category: Facilities/Office Services
About Kirkland & Ellis
At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and strengths to create dynamic teams that operate at the pinnacle of their field. Our talented professionals show up every day knowing they will engage in meaningful work, continuous learning and professional development.
As one of the world’s leading law firms, we serve a broad range of clients with market-leading practices in private equity, M&A and other complex corporate transactions; investment fund formation and management; restructurings; high-stakes litigation and trials; and government, regulatory and internal investigations. We handle the most complicated and sophisticated legal matters because we don’t just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With 6,500 employees (including 3,500+ lawyers) operating from 19 offices across the United States, Europe and Asia, we are one of the largest law firms in the world and a top financial performer.
Essential Job Functions
The Senior Guest Services Coordinator is responsible for providing exceptional customer service and support to clients, guests, and all K&E personnel while ensuring the successful daily operations of the Conference Center. In collaboration with the Operations Manager, this position will work closely with Guest Services, Office Services, Conference Technology, Hospitality and Flik Catering, and IT Help Desk while overseeing the reception team and coordinating workflow. In collaboration with the Operations Manager, they will maintain standard operating protocols for the Conference Center and Reception. This position requires a high degree of independent judgment and discretion.
Duties and Responsibilities:
Reception and Client Interaction: Greeting and escorting clients, vendors, and visitors to appropriate departments or meeting spaces. Maintain a professional and welcoming atmosphere in reception areas.
Meeting and Event Coordination: Manage all meeting room reservations and special events, ensuring accuracy and timely fulfillment of requests. Resolve scheduling conflicts related to conference rooms.
Interdepartmental Coordination: Collaborate with various departments, including catering, technology, and general services, to plan meetings and events. Ensure all details are communicated and executed flawlessly.
Catering and Event Planning: Act as a liaison between food service staff and clients for catering needs. Educate clients on service types, event types, and pricing. Oversee the ordering, delivery, and billing of catering services.
Conference Center Oversight: Conduct daily inspections of conference rooms for readiness and appearance. Prepare and monitor room reservation reports. Provide support and management to Conference Center Assistants and Coordinators.
Special Event Management: Manage special events, ensuring clear communication and coordination with all involved departments.
Financial Management: Process invoices with vendors, manage catering chargebacks, and oversee billing to appropriate budgets or client accounts.
Qualifications & Requirements
Education, Work Experience, Skills
Minimum of 5 years experience in a front-line customer service position, preferably in a law firm, conference center, hotel, hospitality, event planning, or other fast-paced environment.
Considerable initiative, outstanding customer service skills, exemplary integrity and discretion, and the ability to learn quickly
A can-do attitude and high standards for personal performance; highly dependable, punctual, and available to work overtime
Excellent time management skills, highly organized, and attention to detail.
Ability to resolve complaints/issues while maintaining a professional and calm demeanor
Ability to work with minimal supervision, keen judgment, discernment, diplomacy, and problem-solving skills.
How to Apply
Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now."
Equal Employment Opportunity
All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.
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