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Training Specialist II

Job ID: 6909

Updated: Nov 3, 2022

Location: Los Angeles, CA, United States

Category: Information Technology

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About Kirkland & Ellis

At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and strengths to create dynamic teams that operate at the pinnacle of their field. Our talented professionals show up every day knowing they will engage in meaningful work, continuous learning and professional development.
 
As one of the world’s leading law firms, we serve a broad range of clients with market-leading practices in private equity, M&A and other complex corporate transactions; investment fund formation and management; restructurings; high-stakes litigation and trials; and government, regulatory and internal investigations. We handle the most complicated and sophisticated legal matters because we don’t just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With 6,500 employees (including 3,000+ lawyers) operating from 18 offices across the United States, Europe and Asia, we are one of the largest law firms in the world and a top financial performer.

Essential Job Functions

The Technology Training Specialist II is responsible for delivering training to all attorneys and staff on how to best use the Firm’s technology to enable their success. Training is to be conducted in alignment with Firm policies, Firmwide training standards, procedures and guidelines and reporting key success indicators. Training delivery includes, but may not be limited to, virtual, classroom training, webinars, individual coaching, support, and document troubleshooting. Using our approved templates, layout, and branding, the candidate must be able to create basic troubleshooting documentation, along with detailed step-by-step instruction for the Kirkland user.  Training is delivered following standardized firmwide lesson plans that include knowledge of Microsoft Office products, proper use of Word to construct legal documents and the use of Document Management is essential along with the ability to proactively learn new applications quickly, proficiently, and independently.

Training in this role will include new hire computer orientation, software upgrades and deployments, and on-going skills enhancement. Other job responsibilities include needs assessment, change management planning, application testing, support, and other project work as required. The position is an exempt position and, as such, will require availability to work overtime to train evening staff and participate in Firmwide initiatives. The position is based in Los Angeles but works with a global team to deliver training anywhere in the world, either by audio/video conferencing or in person.

Three or more years of professional training in Legal is preferred. Excellent verbal and written communication skills on administrative matters is essential in addition to the use of those skills for training/knowledge sharing purposes. The ideal candidate must project a professional, engaging demeanor and provide a positive, high-energy learning experience.

Essential Functions:

Learning

  • Constantly and consistently learns new technologies, systems, and best practices through self-directed study, hands-on testing, observation, training, and interaction with attorneys, legal staff, and administrative staff. More important than what you know is what you can learn through diligence, curiosity, repetition, and failure, and how you use that new knowledge to adjust, refresh, and build upon your existing knowledge.
  • Mastery of Microsoft Office products, and proper use of Word to construct legal documents, and the use of Document Management systems.
  • Gains 'real world' knowledge of how attorneys, legal staff, and administrative staff work in order to better train and support them through direct interaction.
  • Proactive and reliable self-starter and problem solver who looks for opportunities to educate.

Creation

  • Based on knowledge of our customers and the system in question, designs ways to deliver information that effectively promotes learning of material, from email to E-learning, one-on-one coaching, virtual or classroom training.
  • Develops training materials following defined best practices, using approved Firm templates with proper branding and layout; meets with key stakeholders, designs, and develops training solutions as directed by immediate supervisor and/or Instructional Design team.

Delivery

  • Delivers informal and formal learning solutions in a manner that is clear, engaging, and effective, in a classroom, one-on-one, or virtual room environment using the proper medium (PowerPoint, direct demonstrations, Zoom, etc.)
  • Delivers New Hire Training for incoming staff and attorneys at the highest possible quality as an ambassador of the Firm to new employees.
  • Maintains the learning environment so that it is clean, up-to-date, and ready for training.
  • Provides escalated 'how to' targeted training/support to individuals as needed on Firm applications and procedures.

Other Functions:

  • Clearly expresses verbal and written ideas.
  • Understands, interprets, and evaluates messages.
  • Always conducts him/herself/themselves with utmost integrity.
  • Reports unethical conduct as required.
  • Builds and maintains positive and supportive relationships across all departments and offices.
  • Resolves conflict constructively.
  • Embraces change, performs with confidence in ambiguous situations.
  • Demonstrates agility as needed.
  • Takes a proactive approach to meeting customer needs.
  • Confidently embraces new challenges.
  • Proactively seeks opportunities to improve performance.
  • Understands internal and external clients.
  • Stays up to date on Kirkland current events.

Qualifications & Requirements

Core Software

  • Microsoft Word, Excel, PowerPoint
  • Microsoft Outlook
  • iManage DMS
  •  iDevice
  • Microsoft Skype
  • Avaya Telephone/Equinox
  • Zoom
  • Adobe Acrobat

Relevant Software

  • Litigation Support Apps (Relativity, Concordance)
  • Microsoft Visio
  • Contract Companion
  • Best Authority
  • Payne Numbering
  • Litera Compare and DocX Compare
  • Carpe Diem
  • Chrome River
  • PeopleSoft Time Entry
  • LegalKEY
  • AccuRoute
  • CopiTrak
  • LastPass

Work Environment:

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The www.kirkland.com job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm. #LI-Hybrid