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Video Network Engineer II

Job ID: 6877

Updated: Oct 6, 2022

Location: Chicago, IL, United States

Category: Information Technology

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About Kirkland & Ellis

At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and strengths to create dynamic teams that operate at the pinnacle of their field. Our talented professionals show up every day knowing they will engage in meaningful work, continuous learning and professional development.

As one of the world’s leading law firms, we serve a broad range of clients with market-leading practices in private equity, M&A and other complex corporate transactions; investment fund formation and management; restructurings; high-stakes litigation and trials; and government, regulatory and internal investigations. We handle the most complicated and sophisticated legal matters because we don’t just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With 6,500 employees (including 3,000+ lawyers) operating from 18 offices across the United States, Europe and Asia, we are one of the largest law firms in the world and a top financial performer

Essential Job Functions

  • The Video Network Engineer is responsible for maintaining and developing the video conference infrastructure for all offices.  It requires doing off-hour maintenance, software patching, updating firmware, and adding/removing equipment from our environment.  Provide support to local onsite Conference Center technicians and external vendors to service Kirkland’s video conference endpoints.

Essential Functions:

This position requires strong technical knowledge of video conference topology.  The need to stay current with new unified communication platforms especially those in our environment.  Have a macro and micro mindset when thinking of changes to ensure not to negatively impact our users.

Individual must also possess excellent judgment regarding local and firmwide Conference Technology vision.  Must be able to assess situations quickly and proactively ensure customer/client satisfaction.  Excellent verbal and written communication skills are a must in addition to having a strong customer service commitment.

  • Maintain video conference bridge, supporting video conference equipment and work with local techs to repair/replace endpoints when required
  • Work with the server team to make sure video servers are up to date.
  • Apply security certificates to the required servers.
  • Add video conference endpoints to our environment.
  • Have expert knowledge using all unified communication platforms. (Cisco, Poly, Zoom, Blue Jeans, etc.)
  • Keep Firm-wide and local support processes, and procedures documentation up to date
  • Work with the AV Architecture on new buildouts to apply configurations on the local video endpoints.
  • Strong understanding of how local endpoints work with other local AV equipment in the room. 
  • Exhibit helpful, customer service-oriented attitude with team members and end-users.
  • Remain calm yet communicate (and act) with sense of urgency when end-user has an urgent matter requiring resolution
  • Develop disaster recovery, and plan b scenarios for our video infrastructure 

Qualifications & Requirements

Education, Work Experience, Skills:

  • 10 years of AV experience
  • 5 years managing a video network environment
  • Experience with Polycom RMX
  • Experience managing CMS, and TMS
  • Must have a current or working towards Avixa CTS certification and maintained during employment. 
  • Exceptional customer service abilities. 
  • Superior oral and written communication and problem-solving/strategizing skills.   
  • Willingness to learn and adapt to new systems and procedures/stay current with AV technology.
  • Flexibility in daily work hours to meet the conference client’s needs including weekends.
  • Knowledge connecting to different Unified communication platforms including but not limited to Cisco WebEx, Poly, Zoom, Blue Jeans, Skype …

Technologies/Software:

  • MS Suite, Zoom, Teams, Cisco CMS, TMS, Polycom RMX, RSS, Crestron, Biamp, other Unified Communication platforms,

Certificates, Licensures, Registrations:

  • Avixa CTS

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The www.kirkland.com job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm. #LI-Hybrid