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Digital & Delivery Services Manager

Job ID: 6784

Updated: Aug 18, 2022

Location: New York, NY, United States

Category: Facilities/Office Services


About Kirkland & Ellis

At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and strengths to create dynamic teams that operate at the pinnacle of their field. Our talented professionals show up every day knowing they will engage in meaningful work, continuous learning and professional development.

 As one of the world’s leading law firms, we serve a broad range of clients with market-leading practices in private equity, M&A and other complex corporate transactions; investment fund formation and management; restructurings; high-stakes litigation and trials; and government, regulatory and internal investigations. We handle the most complicated and sophisticated legal matters because we don’t just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With 6,500 employees (including 3,000+ lawyers) operating from 18 offices across the United States, Europe and Asia, we are one of the largest law firms in the world and a top financial performer.

Essential Job Functions

The Digital & Delivery Services Manager will manage the day-to-day operations of the Digital Services, Reprographics and Mailroom teams with a focus on team collaboration while demonstrating and delivering excellent customer service to our internal and external clients. The manager will establish and implement standard procedures for team operations, with responsibility for the full spectrum of employee management, development and cross training between teams. The manager will also oversee all functions including mail, copy, imaging, supplies and messenger services.


  • Collaborate with the Associate Director of Operations and Director of Digital & Delivery Services to establish clear expectations and work priorities, ensuring that work levels are balanced.
  • Collaborate with the Associate Director of Operations and Director of Digital & Delivery Services on streamlining operations, recognizing and identifying issues and problems within the digital services, reprographics and mailroom teams.
  • Provide leadership in a customer service intensive environment.
  • Must be hands on and, when necessary, assist team with day-to-day operations.
  • Act as a subject matter expert to the Digital Services, Reprographics and Delivery Services teams.
  • Interfaces with internal and external clients as necessary.
  • Create a work environment where the Digital Services and Delivery Services teams understand both internal and external client expectations.
  • Responsible for staffing decisions, including interviewing, hiring, mentoring, and developing team members.
  • Create, maintain, and enhance strong customer relationships across various levels of the organization.
  • Ensure timely completion of necessary administrative duties such as staff time management, invoicing and accounting procedures.
  • Review, analyze and forecast budgets and the cost of operations; adhere to department budget and seek opportunities to improve department efficiency and reduce expenses by streamlining operations.
  • Support and take all necessary and approved actions to achieve departmental goals and objectives.
  • Other duties as assigned.

Qualifications & Requirements

Qualified candidates will have an associate’s degree along with a minimum of at least 7 years of mailroom, digital services and reprographics management or equivalent combination of education and experience.

Qualified candidates will have proficient computer skills and knowledge of firm software including email, time and attendance and departmental software applications. The successful candidate will also have excellent customer service, communication, teamwork and interpersonal skills, the ability to interact effectively with all levels of management and staff, strong budgeting, analytical and problem solving skills, the ability to organize, prioritize multiple assignments and use judgment and initiative to accomplish results in an accurate and timely manner.

Education, Work Experience, Skills

  • 7 years of management experience in a Mailroom, Print Center, or Imaging environment.
  • Associate Degree.
  • Strong computer and technical skills (Microsoft Office).
  • Proficient use of copy, print, scanning and imaging equipment.
  • Understanding of postal equipment, including and not limited to, standard shipping software. 
  • Awareness of postal rules, with the ability to explain relevant regulations to internal clients.
  • Knowledge and understanding of shipping/receiving procedures.
  • Knowledge of reprographics equipment, working knowledge of MFD equipment, including various models for color and black/white multi-function devices. 
  • Experience leading and directing employees. 
  • Skilled at building and motivating a team. 
  • Ability to make independent decisions and use problem-solving skills. 
  • Ability to work in a fast-paced team environment. 
  • Attention to detail with emphasis on accuracy and quality. 
  • Ability to prioritize work to balance multiple projects and deadlines. 
  • Superb verbal and written communication skills. 
  • Exceptional customer service skills.  


  • Computer proficiency in print, copy and mail environment, MS Word/Excel/PowerPoint, Adobe or similar programs.

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

For applicants that are based in New York City, visit the following link for pay range information:

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm.