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Technology Support Analyst I

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Job ID: 4674

Updated: 

Location: Chicago, IL, United States

Category: Information Technology


About Kirkland & Ellis

Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms.  Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.

Essential Job Functions

The Technology Support Analyst I is responsible for the support of PC hardware and software. He or she must be able to quickly diagnose, determine appropriate course of action, and provide complete follow through on all incidents to a successful resolution. Candidate should have basic PC troubleshooting skills, be proficient in remote support and basic proficiency in OS and core application suite. The candidate must be proficient in performing such tasks as hard drive replacement, adding memory, malware/virus detection and removal.  He or she will need to be able to complete new installations by using Firm standard configurations for desktops and laptops using SCCM..  The candidate is able to work overtime during the weekday or weekend when needed.

In addition to demonstrating basic experience in the areas of responsibility listed above, the successful candidate will demonstrate expertise in providing prompt, professional and courteous services on all customer requests, problems, and queries.  The candidate must have excellent oral and written communication skills, must show strong interpersonal and customer service skills, and will have the ability to be process-oriented yet flexible.  The candidate must be able to interact with individuals from all levels throughout the Firm.

ESSENTIAL FUNCTIONS

  • Good judgment in assessing user issues; intermediate trouble-shooting methodology.
  • Ability to work to the best resolution either through own knowledge or proper, timely escalation.
  • Proficiency in OS and core application suite; including the Microsoft Suite and various Kirkland applications.
  • Some Remote Computing and Citrix experience.
  • PC troubleshooting skills.
  • Some experience with BlackBerry and IOS setup and troubleshooting.
  • Basic Networking including wireless experience.
  • Basic understanding and knowledge of Voice over IP (VOIP) telephone systems.
  • Demonstrates the willingness and ability to help other team members on difficult issues.
  • Documents new findings/solutions.
  • Adheres to use of call ticketing system for each and every incident (e.g. request, issues, etc.).
  • Understands and follows ticket ownership guidelines and system usage.
  • Solid ability to research information through internal and external sources.
  • Adheres to written procedures, checklists and all quality control associated with project rollouts.

Qualifications & Requirements

Education, Work Experience, Skills

  • Bachelor’s degree or the equivalent
  • Education. Computer Science or Technical Degree
  • Minimum of 1 - 3 years of experience in a professional environment
  • Strong verbal, and written communication skills.

Technologies/Software

  • Lenovo
  • Microsoft : Office Suite
  • Apple
  • BlackBerry
  • Avaya
  • HP Printers
  • Samsung Printers
  • MFA
  • WinMagic
  • Citrix
  • HEAT

Current K&E Technologies

  • PeopleSoft
  • Carpe Diem

Certificates, Licensures, Registrations

  • A+
  • Microsoft certification is a plus

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The www.kirkland.com job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm.

 
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