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Digital Services Coordinator

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Job ID: 4594

Updated: Jun 1, 2018

Location: Chicago, IL, United States

Category: Administrative Support


About Kirkland & Ellis

Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms.  Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.

Essential Job Functions

The Digital Services Coordinator is responsible for overseeing the timely and accurate completion of document processing and printing requests for a department function, process or shift by monitoring workflow, equipment usage, work quality and staff.  This is a working Coordinator position and the role is required to participate in all department production tasks.

ESSENTIAL FUNCTIONS

Workflow

The Coordinator provides project leadership to staff and is responsible for assigning tasks to Specialists and Assistants and monitoring the flow of work through the department from job intake, file processing tasks, the production process, finishing and quality control, and the delivery of the completed work request to the customer.

The Coordinator must demonstrate leadership skills and the ability to achieve results in this area by pulling together the appropriate internal resources by conducting technical, capacity and workflow assessments of the work request.  The duties and tasks required in this position reflect substantial variety and complexity, assignments are broad in nature and often require originality and ingenuity.  The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists is essential.  The position requires creative problem solving skills, outstanding judgment, a short learning curve for new software and process adoption, and excellent decision making to meet and exceed customer expectations.

Production

Department staff serve as the digital image and print experts within the office and is responsible for providing staff with a wide variety of digital document processing services including file prep and conversions, printing, hyperlinking and custom closing book creation, and media duplication.  Under minimal supervision, the Coordinator performs complex tasks involving the use of multiple technology platforms and software, printing equipment and media duplicators.  The Coordinator will have strong knowledge of electronic document processing practices as well as experience in a networked production print environment.  Strong typing skills are required as are very strong overall computer skills including an extensive working knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint)  Adobe applications (Acrobat, Photoshop) internet and web-based applications and electronic document repositories/datarooms, messaging applications and the Microsoft operating system.  Familiarity with the Copitrak, AccuRoute and Microsoft Sharepoint, LAW eDiscovery Print platform as well as Canon and Xerox multi-functional devices is preferred.  Some experience troubleshooting and diagnosing common network, hardware and software problems is a definite plus.

In addition to the technical skills and experience required, the Coordinator must have very strong communication skills, both written and oral, and be extremely responsive, customer service oriented, committed to quality and deadline driven.  Also required is a strong attention to detail, outstanding organizational skill, a high degree of concentration, patience, professionalism and the ability to multi-task, all within a fast-paced, rapidly expanding and evolving work environment.  A motivated self-starter with the demonstrated ability to work independently along with the ability to collaborate on projects and participate in a team-oriented environment is an ideal candidate for this position.

Customer Service

The Coordinator is the primary customer contact within the department and must work to ensure the highest level of customer care to all staff by assisting walk-ins, answering incoming phone calls and monitoring the department email account.  Through direct follow-up, the Coordinator will clarify instructions, negotiate deadlines and work closely with requestors to ensure the desired result.  The Coordinator will often be called upon to offer advice, guidance and suggestions as well as keep the customer informed regarding job status.

Clerical and Other Duties

Among the other duties assigned to this role is recording and entering accurate billing information for all completed work on a daily basis and maintaining all required logs, reports or other job tracking information.  In addition, the Coordinator must adhere to all safety/security procedures to ensure document security and confidentiality.  This role could be required to perform basic equipment troubleshooting and maintenance, stock supplies or assist in any other way as directed by a department Supervisor or Manager.

Qualifications & Requirements

The Coordinator should have minimum of three years experience in a law firm digital document processing environment and a thorough understanding of digital print processes and procedures.  Attention to detail, a strong customer service orientation and the demonstrated ability to multi-task in a deadline intensive environment is required.

The Coordinator must be able to demonstrate the following minimum qualifications:

  • Associates degree or post-High school technical training preferred; High school diploma required
  • Minimum of three (3) years experience in a production document processing environment with one (1) year of experience as supervisor or department/team lead
  • Previous law firm digital document processing experience or knowledge of legal document processing needs recommended
  • Minimum of one (1) year direct customer service experience
  • Computer literacy including technical familiarity with printing, imaging, network systems, internet/intranet issues, Microsoft operating systems and applications
  • Ability to operate production multi-functional equipment
  • Effectively communicate both verbally and in written format with customers and Firm staff
  • Ability to lift and/or carry up to 40 pounds and spend long periods of time standing.
  • Ability to work overtime as required by workload, staffing and customer need

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The www.kirkland.com job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm.

 
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