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Mail and Digital Services Manager

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Job ID: 4517


Location: New York, NY, United States

Category: Facilities/Office Services

About Kirkland & Ellis

Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms.  Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.

Essential Job Functions

Manage the day to day operations of the Digital Services, Reprographics and Mail Room teams with a focus on team collaboration while demonstrating and delivering excellent customer service to our internal and external clients. Establish and implement standard procedures for team operations, with responsibility for the full spectrum of employee management, development and cross training between teams. Oversee all functions including mail, copy, imaging, supplies and messenger services.

  • Collaborate with the Associate Director of Operation and Director of Digital Services to establish clear expectations and work priorities, ensuring that work levels are balanced.
  • Collaborate with the Associate Director of Operation and Director of Digital Services  on streamlining operations, recognizing and identifying issues and problems within the digital services, reprographics and mail room teams.
  • Provide leadership in a customer service intensive environment.
  • Must be hands on and, when necessary, assist team with day to day operations.
  • Act as a subject matter expert to the Digital Services, Reprographics and Mail teams.
  • Interfaces with internal and external clients as necessary.
  • Create a work environment where the Digital Services, Reprographics and Mail teams understand both internal and external client expectations.
  • Responsible for staffing decisions, including interviewing, hiring, mentoring, and developing team members.
  • Create, maintain, and enhance strong customer relationships across various levels of the organization.
  • Ensure timely completion of necessary administrative duties such as staff time management, invoicing and accounting procedures.
  • Review, analyze and forecast budgets and the cost of operations; adhere to department budget and seek opportunities to improve department efficiency and reduce expenses by streamlining operations.
  • Support and take all necessary and approved actions to achieve departmental goals and objectives.

Qualifications & Requirements

Qualified candidates will have an associate’s degree along with a minimum of at least 7 years of mailroom, digital services and reprographics management or equivalent combination of education and experience.

Qualified candidates will have proficient computer skills and knowledge of firm software including email, time and attendance and departmental software applications. The successful candidate will also have excellent customer service, communication, teamwork and interpersonal skills, the ability to interact effectively with all levels of management and staff, strong budgeting, analytical and problem solving skills, the ability to organize, prioritize multiple assignments and use judgment and initiative to accomplish results in an accurate and timely manner.

Education, Work Experience, Skills

  • 7 years of management experience in a Mailroom, Print Center, or Imaging environment.
  • Associate’s Degree.
  • Strong computer and technical skills (Microsoft Office).
  • Proficient use of copy, print, scanning and imaging equipment.
  • Understanding of postal equipment, including and not limited to, standard shipping software.  
  • Awareness of postal rules, with the ability to explain relevant regulations to internal clients.  
  • Knowledge of reprographics equipment, including various models for color and black/white multi-function devices.  
  • Experience leading and directing employees.  
  • Skilled at building and motivating a team.  
  • Ability to make independent decisions and use problem-solving skills.  
  • Ability to work in a fast-paced team environment.  
  • Attention to detail with emphasis on accuracy and quality.  
  • Ability to prioritize work to balance multiple projects and deadlines.  
  • Excellent verbal and written communication skills.  
  • Exceptional customer service skills.  
  • Advanced computer skills required.


  • Microsoft Outlook, Word, PowerPoint, Excel, Adobe.

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm.