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About Kirkland & Ellis
Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms. Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.
Essential Job Functions
Primary responsibilities include providing white glove service to the users of the Boston conference center. Our Conference Center is used in high level, fast pace meetings, depositions, video conferences and large events. The candidate must know their craft, and instill confidence by remaining calm in high pressure situations while focusing on the task at hand. Candidate must meet or exceed the expectations of the users of the Boston conference center by preparing for their meeting in advance, and understanding the technical requirements. Ability to interact professionally with all levels of firm personnel to ensure the seamless and timely execution of meetings, training sessions and special events. Other responsibilities include a thorough understanding of the firm’s hardware and software platforms for troubleshooting and configuration.
This position requires strong people skills due to the high-level clients that we serve, such as share partners and clients. This position will report to the Conference Technology Manager and local technology lead for day-to-day operations. Must have excellent customer service skills and provide white glove service. Establish and maintain effective, courteous relationships with customers and gain their trust and respect. Always speak and act with the customer in mind.
Strong analytical reasoning and AV troubleshooting skills are required. Individual must also possess excellent judgment regarding local Conference Technology matters. Must be able to assess situations quickly and proactively to ensure customer/client satisfaction. Excellent verbal and written communication skills are a must in addition to having a strong customer service commitment.
Run the local Conference Technology Department and work closely with the Firmwide Conference Technology Manager to insure consistent high level of service is provided to the conference clients. This including set-up, Operate, maintain and troubleshoot all built-in and portable Conference Technology systems including, but not limited to:
Qualifications & Requirements
POSITION SPECIFIC SKILLS:
How to Apply
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