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CRM Assistant

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Job ID: 4321

Updated: 

Location: Chicago, IL, United States

Category: Business Development


About Kirkland & Ellis

Kirkland & Ellis LLP is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we support. Our clients range from Fortune 100 companies to medium and small corporations, financial institutions, and private equity firms.  Known for our commitment to excellence, Kirkland strives to provide superior service to our clients as well as our fellow employees. From Information Technology to Human Resources, Paralegal Services to Business Development, Kirkland offers non-attorney professionals challenging careers in a variety of functional areas. Whether starting or growing your career, Kirkland can offer a performance-driven culture filled with bright and innovative teams of co-workers.

Essential Job Functions

Kirkland & Ellis is seeking an assistant to support the efforts of the Contact Relationship Management (CRM) team within the Firm’s Marketing/Business Development (BD) function. You will report to the and will work closely with other CRM team members. You will also communicate and collaborate daily with the nearly 80 diverse problem-solvers and advisers dedicated to the broader BD, marketing and communications efforts of the Firm. Our international BD team provides seamless service to our attorneys, with a focus on quality, innovation and responsiveness. In short, we are looking for a self-starter, with good judgement and an interest in a professional services career.

As a CRM Assistant, you will be responsible for ongoing maintenance and support of the Firm's CRM system and will collaborate with the CRM Supervisor to provide responsive and effective user support to attorneys, secretaries and BD staff. Your top priority will be to monitor and assure CRM data quality and integrity. You will be expected to adhere to data security/privacy rules and procedures as well as the Firm’s general policies and procedures. You will also partner with other administrative departments, such as IT and Secretarial Services, to ensure end-user troubleshooting is handled effectively.

  1. Understand the data flow of the Firm’s CRM system (InterAction) and how attorneys, secretaries and BD staff work with the system.
  2. Assist with end-user training, troubleshooting, engagement and project tracking.
  3. Perform data entry and maintenance in both the CRM and Excel.
  4. Process data changes from BD staff, attorneys, secretaries and other functional departments.
  5. Assist with data validation preparation, documentation and testing.
  6. Provide support to the CRM Supervisor with project tracking, end-user onboarding and ad-hoc project execution.
  7. Review and clean up new end-user contacts before they are added to Outlook under a strict deadline.
  8. Assist with other CRM team initiatives when needed. This includes data quality projects, CRM activity review and maintenance of CRM training materials.

Qualifications & Requirements

Strong organization and communication skills with the ability to interact professionally with high-level attorneys, staff and guests of the Firm are a must -- even at a junior level. You should be able to work independently while making intelligent, informed decisions. Kirkland demands quality work from every employee (often in high-pressure and deadline-driven scenarios) so you need to be able to multi-task and prioritize effectively. A history of taking initiative is essential to success in this position.

The position demands meticulous data entry, writing and proofing skills, and you need to possess a general facility for learning new software. A Bachelor’s degree is required. A basic understanding of Kirkland’s legal disciplines (e.g., transactional, litigation, IP, restructuring) would be helpful. This is a highly visible function within the firm, with aggressive deadlines and demands, so you will be expected to work additional hours as needed.

Technologies/Software

  • CRM Software, specifically InterAction
  • Microsoft Office Suite, including SharePoint. PowerPoint and Excel experts are highly desired.
  • Working knowledge of SharePoint and Microsoft Access a plus

How to Apply

Thank you for your interest in Kirkland & Ellis LLP.  To complete an application and submit your resume, please click "Apply Now."

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Closing Statement

The www.kirkland.com job postings and recruiting mailbox are for candidates only. If you are a recruiter, search firm or employment agency, and do not have a signed contract with Kirkland & Ellis LLP ("K&E") and have not been asked specifically to submit candidates, you will not be compensated in any way for your referral of a candidate even if K&E hires the candidate. Direct contact with K&E employees in an attempt to present candidates is inappropriate and will be a factor in determining any future professional relationship with the Firm.

 
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